Moogsoft is the creator of Moogsoft AIOps - a next generation approach to IT Operations and Analytics driven by real-time machine learning. Moogsoft AIOps helps Enterprises & Service Providers deliver consistently excellent customer experiences, regardless of the underlying complexity or dynamic nature of the supporting infrastructure.

We are looking for an experienced support engineer who will provide technical support for Moogsoft AIOps internally to our field services team and externally to our customers. You will be working closely with the engineering team to provide L2 and L3 support. You will also ideally have experience in the network fault/event management domain.

Who We Are Looking For

• Customer service skills. You enjoy solving customer issues. You have the ability to evaluate, troubleshoot and follow-up on customer issues as well as replicate and document for further escalation
• You have solid experience in Linux/Unix and are not afraid of the command line
• Basic System Admin experience
• Experience in JavaScript
• Node.js experience is a bonus
• Able to write SQL and have recent experience with relational databases, MySQL preferred
• Ideally, previous experience supporting a network fault/event management product
• Able to communicate ideas/solutions to technical and non-technical people

Role/Requirements

• Provide support internally within Moogsoft - to the field services team and working closely with engineering
• Provide support externally to both potential and existing customers
• Answer simple and complex customer questions and, when needed, build and replicate complex customer environments to debug issues
• May be required to work on multiple projects simultaneously
• May be required to travel to customers
• Self-starter who is motivated by success
• 3+ years experience

Moogsoft Perks and Benefits:

• Unlimited vacation and sick day policy
• Competitive salary, 401(k) plan and equity to all employee
• Attractive benefits package including health and dental coverage
• Fully stocked kitchen and catered meals
• Opportunity for career development in a fast-paced, progressive company
• Team volunteering events and off-site outings
• Corporate sports teams – bring your A-game, we like to win!
• Game room equipped with ping pong, foosball and darts