Cloud Infrastructure. Network. Development. Avaya.
If that grabbed your attention, come grow with us!
Introductions first!
You-

• Are results-oriented and not afraid to jump into the deep end.
• Thrive working in a collaborative environment and enjoy helping others.
• Enjoy thinking outside the box to drive changes that will impact our industry.
• You love what you do, and it shows every day.

Us-

• We're leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We're developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
• We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You'll join an incredible team filled with smart, fun, passionate people who love making an impact.
• We believe in creative environments, progressive ideas and excellence in operational effectiveness.
• We love what we do.

What will you do in this role?
You will...

• Meeting with leadership teams to assess and define system requirements.
• Developing and designing network architecture and IT systems infrastructure.
• Overseeing the development, installation, configuration, and administration of IT systems.
• Managing project timelines, budgets, and documentation.
• Responsible for administration of data center infrastructure including network, storage hardware/devices and Hyper-V and VMWare virtual server environments
• Responsible for the management of Voice and Collaboration platforms
• Collaborate with managed service providers to manage the Contact Center platform
• Responsible for administration of Azure, Active Directory, Exchange, SharePoint, Teams and other Microsoft 365 solutions
• Responsible for network and infrastructure monitoring solutions
• Provides technical support and direction to other teams and team members.
• Create and maintain technical documentation and knowledge base articles

What will you need to bring to the table in order to be successful in this role?

• Bachelor's degree in Computer Science, Information Systems or Business Administration
• Microsoft certifications desired, MCSE preferred
• 8+ years of IT and business/industry work experience
• 2+ years of experience with cloud infrastructure (Microsoft Azure or AWS)
• Advanced network experience (WAN, MPLS, SD-WAN, LAN, VOIP)
• Avaya Aura Communication Manager or IP Office experience preferred
• Server and Storage Hardware
• Advanced knowledge of virtualization technologies (VMWare, Hyper-V)
• Windows and Linux experience
• Knowledge of IT security compliance requirements and PCI Compliance.
• SQL Server experience is a plus
• Enghouse Contact Center experience is a plus
• ITIL Foundation certification is desired
• Excellent analytical and communication skills
• Strong troubleshooting skills
• Ability to interface with internal customers at all levels of the organization

Why work for us? We are excited to provide:

• Competitive compensation package ranging from $100,000-$125,000/annually
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• 401 (k) - company matches 4%
• Paid Time Off
• Floating Holidays
• Employee Assistance Program
• Voluntary Benefits
• Pet Insurance
• Life Insurance
• Wellness program
• Employee recognition program
• Satisfaction of work with a highly skilled team that makes a big impact company-wide
• Remote work environment

Job LocationThis role is 100% remote. However, American Auto Shield is only set up to hire employees in certain states. To be considered for this role, you will need to have permanent residence in one of the following states:

• Arizona
• Colorado
• Florida
• Indiana
• Kansas
• Kentucky
• Michigan
• Missouri
• Ohio
• Oklahoma
• Tennessee
• Texas
• Virginia