The Engineering team at Carbon Black is seeking a Senior Software Engineer with server programming knowledge and strong troubleshooting skills to incorporate the Voice of the Customer (VoC) into our award-winning products.  The ideal candidate will be energized by solving challenging problems, helping our team, company, and customers succeed with the tools we provide. If you’re dedicated to providing consistent customer satisfaction, this role is for you!

Our Engineering Team is moving at lightning speed on the breaking edge of technology.  Software Engineers specifically dedicated to the Voice of the Customer (VoC) work as part of an agile team to quickly diagnose and resolve issues impacting our customers.  Within this fast-paced, collaborative organization, you'll work to ensure customer success and satisfaction by contributing to products that protect customers' dearest assets.

As a VoC Engineer, you’ll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers’ expectations, preferences, and aversions. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction.

What You’ll Do

• Troubleshoot and perform a root cause analysis of customer reported product issues (including: examining product logs, system logs, software traces, core dumps, memory dumps, and other system debug information)
• Communicate clearly and effectively with internal stakeholders (Product Management, Professional Services, and Customer Support) as well as customers to drive resolution of technical issues
• Be proactive, self-motivated and attentive to detail when solving highly complex level of escalated problems
• Work well under pressure in a highly kinetic environment

What You’ll Bring

• 10+ years of experience in Software Development
• Solid experience developing or supporting an enterprise class application, addressing product issues and driving corrective actions
• Expert knowledge in Python  and related software development tools
• Expert knowledge in Java and related software development tools
• Strong knowledge of Linux operating system
• Code management and bug tracking tools (such as Git)
• BSCS degree or equivalent

Bonus points for:

• Familiarity with reverse engineering, threat detection, performance, and quality
• Knowledge of security software
• Knowledge of Solr, is a big plus
• Knowledge of Web application frameworks, e.g. NGINX, Flask, etc is desirable
• Linux Performance analysis

Why you should join us

Carbon Black is a leading provider of next-generation endpoint security, leveraging breakthrough prevention technology to instantly see and stop cyberattacks before they execute. With more than 14 million endpoints under management, and more than 4,600 customers—including one-third of the Fortune 100—the opportunities are massive and exciting. With 1,200+ employees, offices across the world, and the best-of-the-best tools for collaboration from anywhere, now is an ideal time to become part of the Cb Team. See where you fit best at Lifeatcb.carbonblack.com.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.