Sr. Site Reliability Engineer at RingCentral
JOB DESCRIPTION: Responsible for contributing to the efficient operation of RingCentral’s production global network environment and ensuring that the network infrastructure is operating within the design of specifications.
JOB DUTIES: Maintain 24x7 production environment with a high level of service availability; Provide server environment support and design; Maintain a multi-clustered server environment by monitoring performance, conducting root cause analysis and resolving performance issues; Maintain and improve QA and Production configuration using automation tools; Analyze issues with Production and Staging environments to provide recommendations and resolutions; Take escalations from network operations team, and conduct incidents investigation and automated tools development; Implement, maintain and troubleshoot end-to-end server and network solutions for the enterprise; Evaluate, consult, research and make recommendations on large technical solutions; Perform system and web-server administration, write scripts, engage in network protocols and conduct remote administration of servers and network devices; Create bug reports and application optimization recommendations for engineering teams; Design, implement and audit services monitoring features; Design and develop automation features to support operations management; Design, develop and integrate external solutions to support RingCentral’s products; Design and build out production environments; Assist with onsite and remote end user issues.
REQUIRED SKILLS/TOOLS: Experience with Python, Perl, PHP, Ruby, Java, Terraform, Cloudformation, Ansible, Chef, Puppet, Docker, PaaS, AWS, GCP, open-source technologies, cloud architecture patterns and CI/CD is required.
QUALIFICATIONS: U.S. Master of Science degree or foreign academic equivalent degree in Applied Computer Science, Information Systems or related field plus two (2) years of relevant, progressive experience is required. U.S. Bachelor of Science degree or foreign academic equivalent degree in Applied Computer Science, Information Systems or related field plus five (5) years of relevant, progressive experience is also acceptable. Will accept six (6) years of higher education culminating in a master’s degree. Within the foregoing parameters, any suitable combination of education, training & experience is acceptable.
*** Documentary verification of education/experience required ***
JOB LOCATION: Centennial, CO
WHERE TO APPLY: Please send resume, credentials, and references by mail to: RingCentral, Inc., Attn: HR Dept., 20 Davis Drive, Belmont, CA 94002.