Sr. Site Reliability Engineer - AWS

| Greater Boulder Area | Remote
Gloo is driving the digital transformation of the church ecosystem. We build technologies that help churches be more informed, and tools that help them be better connected – to their people, partners, networks and donors.
Gloo is a SaaS-enabled marketplace that is powered by our core capabilities: 
Insights+ - Data Analytics (Be more informed), GlooConnect - Adtech (Better connected) and Assessments - Surveys (Connected and informed). 
We are a dedicated, fast-moving, and passionate team who needs more talented professionals who are driven to make a positive impact.
The Opportunity: 
As a Senior Engineer of our Site-Reliability Engineering team, you will serve as a technical expert and leader in ensuring the company’s innovative digital products get built on reliable, scalable, resilient and secure cloud infrastructure. Further, you will play a key role in maturing our Continuous Integration/Continuous Deployment (CI/CD) practices, policies, and tools, specifically leveraging some of the latest and greatest tools to support our ever-growing micro-services deployment. k8s, Docker, Istio all in AWS. Overall, you will provide key leadership to help ensure our infrastructure services meet the demands of our fast-paced, dynamic organization.
You bring a deep understanding of cloud native architectures, practices, and tools. With a background in software development and systems administration you are as comfortable writing code in Python or Go as you are in Bash. You not only understand not only Infrastructure as Code is, but also know its best practices. You have experience in moving an organization from start-up to scale, ensuring the foundation and disciplines get developed as the organization grows.You love solving deep technical challenges, and proactively improve on earlier iterations. You look to automate manual operations, and cringe at the thought of making changes in a web-based console. You'd rather spend your day in an IDE and terminal than a GUI.
Finally, you have solid experience working within agile product teams to deliver enterprise class services and infrastructure, while also managing operational accountabilities.
Above all, you are passionate about solving real problems for real people, and bring a positive attitude surrounding the change you can make in the world. 

What You'll Be Doing

  • Lead the use of AWS services, environments, and apply best practices.
  • Lead AWS platform engineering roadmap; integrating voice of customer from stakeholders, product owners, and partners
  • Be part of a leadership team that advances our organization CI/CD practices, infrastructure as code, continually seeking improvements, new technology advantages, and efficiencies
  • Contributing to the development of best practices for Infrastructure as Code, software build tools, and Continuous Integration
  • Configuration Management and automated monitoring of all infrastructure
  • Maintaining our open-source software infrastructure components, including application and database servers
  • Remaining mindful of security and access control within all environments
  • Watching for trouble spots and creating mitigation strategies
  • Brainstorming with your team to continually support scalable architecture

What You’ll Bring to the Table

  • BS in Computer Science, Engineering or a related discipline
  • At least 6 years of experience working in a modern engineering services team where you’ve built and extended an automated CI/CD pipeline
  • Experience supporting a big data environment including Elasticsearch, Kafka, Elastic MapReduce/Hadoop 
  • An expert level of exposure to Amazon Cloud Services – stuff like EC2, S3, RDS, ECS, VPC, SNS, SQS, Route53, ECS
  • Sound experience with modern tools like Git, Github, Jenkins, Ansible/Puppet, Linux, Docker, Redis, Memcache, CloudFormation/Terraform, Nginx, PostgreSQL
  • Comfortable with monitoring tools like Sumologic, Wavefront, Monit & Cloudwatch
  • Expert software development skills and experience, ideally Python, Go, Bash
  • Ability to design and develop APIs (REST or GraphQL), and CLI tools
  • Broad Experience and strong knowledge in open source
  • Expert Linux admin skills to be able to lead others in doing and do for yourself:
  • Debug networking issues
    Attaching and mounting volumes
    Debug containers (networking, file systems, cpu/memory allocation vs usage, stateful vs non-stateful containers)
  • Demonstrable experience and expertise in multi-tiered, distributed systems.
  • Deep understanding and experience with CloudFormation
  • Good experience with Git, including Github and BitBucket

Expert AWS Leadership & Technical Skills

  • Expert-level experience and knowledge across a breadth of AWS services, with technical leadership experience in the core AWS services.
  • An expert level of experience in Amazon Cloud Services, such as EC2, S3, RDS, ECS, VPC, SNS, SQS, Route53, ECS
  • Deep experience with AWS cost-optimizations with demonstrable successes, including effective sizing of resources, smart utilization of reserve and spot instances.
  • Leadership experience in AWS account structures and service utilization across accounts & environments.

Great Interpersonal Skills

  • Ability to self-managed, prioritize work across the team, and with the ability to lead entire initiatives
  • You don't wait for senior members to assign work to you, but rather you actively look for work that needs to be done
    You look for ways to constantly improve our code, our use of technology, patterns, and tools, and find ways to leverage those things within our organization
  • You can mentor other engineers in their development, including through pairing, code reviews, and knowledge sharing.
  • Ability to navigate through ambiguity; demonstrating an ability to take a nebulous project, talk to the right people, define it, split it up into tasks, distribute work across team members, and ultimately get it done quickly and efficiently
  • You can proactively reach out to stakeholders, other teams, collect and clarify requirements
  • You can whiteboard and architect solutions and explain technical details to non-technical stakeholders
  • A one-team attitude and a willingness to work across several, diverse teams
  • Driven to help others - a passion that is evident in your character

The Perks/Benefits

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Remote Flexibility
  • Headquartered in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails

Compensation: $130,000 - $180,000 DOE
Applications welcomed from those who are US Citizens or hold a Green Card.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

Every Friday afternoon we have an all-company happy hour where team members can relax after working hard all week and enjoy an adult beverage, ping pong, corn hole, and board games. Additionally, the company sponsors game nights, trivia, community service events, an all company picnic and a holiday party.

Becky McKenzie

Office Manager

What projects are you most excited about?

It’s a great time to be at Gloo. I’m working with a high powered cross functional team to tackle challenging problems. Currently, we are focused on transforming our user experience from one of “functional capabilities” into one focused on the “value stack”. We want to unify our disparate UI and data constructs into a single cohesive experience.

Steve Kurtz

Director of UX

How has your career grown since starting at the company?

I started at Gloo as a project manager, but I’ve always been good with technology. I had been with Gloo for about a year, when I spoke with my manager and Scott [CEO] about my interest in product. They helped set me up for success, supporting me on my career journey. I’ve now been a Product Owner for the last three years and love what I do.

Jordan Fray

Product Owner

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
Parking
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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