Sr Reliability Engineer

Sr Reliability Engineer

Remote in the U.S.

JumpCloud is adding Reliability Engineering to our engineering team. At JumpCloud we’re solving complex problems using technologies like Go, Linux, Terraform, Salt, Python and many others. We’re in the cloud and for the cloud, taking advantage of all the fun tools and capabilities offered to us by Amazon AWS. We are focused on delivering cloud-based directory services via a SaaS model and as a result are solving some very difficult problems around identity, authentication, security, and cloud-based architecture cloud scaling. 

What you’ll be doing:

This role is responsible for the infrastructure and tooling that supports our solutions. You will be responsible for the availability, scalability and tooling of our environment in an ever increasingly automated manner. Working closely with Security and Product teams to ensure a secure highly automated environment with the proper tooling to provide a hands-off software delivery process with the ability to monitor and triage their applications. You should be a strong believer in DevOps culture, helping developers and operational teams work closely together. 

Responsibilities:

• Build automated provisioning and deployment tools

• Contributes to a team of engineers to deliver highly available, self-service, SRE capabilities

• Uncompromising ownership of outcomes and deliverables

• Proactively and continuously improve our environment with, actionable ongoing ideas

• Build, manage, and support Development, Testing, and Production environments

• Partner with development teams by providing infrastructure assistance and guidance from the early phases of product development, including the development of software and processes to assist developers in infrastructure-related workflows

• Documenting processes and procedures in managing and securing infrastructure making sure best practices are always followed

• Mentor other engineers providing guidance and direction

Qualifications: 

• Mastery in at least one programming language: Python or Golang preferred and Bash

• Mastery of various AWS offerings including EC2, VPC, S3, RDS, Lambda, Route 53, Cloudwatch

• Strong experience with container management systems, preference for kubernetes or nomad

• Experience with monitoring and observability, such as ELK, Datadog, Cloudwatch and Prometheus

• Strong experience creating full feature automated CI\CD pipeline, CircleCI preference 

• Experience with APM (tracing) solutions

• Previous experience as an enterprise-class Site Reliability Engineer

• A systematic problem solver, with the ability to think outside the box.

• Experience with configuration management tools, such as Salt and Ansible

• Strong experience automating infrastructure using tools like Terraform and Lambda 

• Experience with Hashicorp products like Terraform, Packer, Vault, Consul, Nomad

• Strong experience with various AWS DevOps services

• Experience with both SQL and NoSQL databases such as PostgreSQL, DynamoDB, Redis, MongoDB, Elasticsearch, or equivalent

• Focused on security from the infrastructure to the applications

About JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

Where you’ll be working 

All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $135,000-$165,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and 401k benefits. We have an unlimited vacation policy and also provide commuter benefits for employees in the Denver/Boulder, CO area.