Solutions Engineering Manager - Zoom Phone (Verticals - EDU, Fed, S&L, Healthcare)
Roles & Responsibilities
The ZP Solutions Engineer Manager for Verticals (EDU, S&L, FED, Healthcare). This is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the ZP SE team.
This manager role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team working side by side with ZP Solutions Engineer Managers. This leader will be responsible for identifying and hiring the best ZP SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.
They will also be responsible for serving as the business partner for the ZP Vertical Sales Leader as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy.
The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)
As the ZP Solution Engineering Manager you will:
Oversee and lead Zoom Phone Solutions Engineers
Attract, coach, mentor and develop a highly technical and driven team
Set the Zoom technical strategy for the Zoom Phone Majors / International Segment
Build Major/International business plan with sales partner
Handle technical and customer escalations from the team
Define and implementing technical demand generation and events
Work cross functionally to deliver results
Drive the Zoom Vision
There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.
Lead by example and influence, always from the front
Work effectively across multiple leaders and departments
Strong business acumen and executive presence
SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
Minimum 7 years experience in the Unified Collaborations industry
Minimum 3 years leading a previous technical presale organization
In-depth knowledge of "traditional" voice communications systems and applications
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
Thorough industry competitive knowledge including solution, technology and product offerings
Typically, requires BS/BA (EE/CS) or equivalent
End-to-end IT systems knowledge
Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers
Formulate and communicate a technical solution / vision
Understand Zoom partner and ecosystem partners, products and applications
Be flexible and able to function in a high growth environment
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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