Solutions Engineering Manager - Zoom Phone (Verticals - EDU, Fed, S&L, Healthcare)

| Greater Denver Area | Remote
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Roles & Responsibilities 

The ZP Solutions Engineer Manager for Verticals (EDU, S&L, FED, Healthcare). This is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the ZP SE team.

This manager role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team working side by side with ZP Solutions Engineer Managers. This leader will be responsible for identifying and hiring the best ZP SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally. 

They will also be responsible for serving as the business partner for the ZP Vertical Sales Leader as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

 

As the ZP Solution Engineering Manager you will:

  • Oversee and lead Zoom Phone Solutions Engineers 

  • Attract, coach, mentor and develop a highly technical and driven team 

  • Set the Zoom technical strategy for the Zoom Phone Majors / International Segment 

  • Build Major/International business plan with sales partner 

  • Handle technical and customer escalations from the team 

  • Define and implementing technical demand generation and events 

  • Work cross functionally to deliver results 

  • Drive the Zoom Vision 

  • Deliver happiness 

There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom

 

Skills Required 

  • Lead by example and influence, always from the front 

  • Work effectively across multiple leaders and departments 

  • Strong business acumen and executive presence 

  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS 

  • Minimum 7 years experience in the Unified Collaborations industry 

  • Minimum 3 years leading a previous technical presale organization 

  • In-depth knowledge of "traditional" voice communications systems and applications 

  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

  • Thorough industry competitive knowledge including solution, technology and product offerings 

  • Typically, requires BS/BA (EE/CS) or equivalent 

 

Desired Skills 

  • End-to-end IT systems knowledge

  • Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers 

  • Formulate and communicate a technical solution / vision 

  • Understand Zoom partner and ecosystem partners, products and applications 

  • Be flexible and able to function in a high growth environment

Colorado Salary Range or On Target Earnings:

Minimum:

$180,000.00 USD

Maximum :

$297,000.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • OutreachEmail
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    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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