Solutions Architect

| Greater Denver Area
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Solutions Architect

 

Do you like overcoming technical challenges? Would you like to lead the efforts of companies who are evaluating the technical capability of one or more of Zoom’s suite of collaboration products?

Are you the kind of person who likes to organize and mobilize technical resources? Do you also like to jump in with the team as needed to make sure they are successful? Would you like to work with some of the happiest employees in the world?

As a Solution Architect (SA) leading the managed pre-sales efforts you will track, engage, and influence the designs and outcome of complex proof of concept (POC) efforts of Zoom’s most strategic and complex customers via technical leadership.

 

Solution architects are the technical consultant responsible for leading customer trials from the initial customer request all the way through success and acceptance. Solution Architects must possess not only hands-on, technical skills with collaboration technologies in both the on-premises AND hosted deployment models, but also creativity, sales and consulting skills to determine who the customer stakeholders are, what the success criteria are, and lead the entire process.

 

 

The Solution Architect would:

 

  • Understand business requirements for customer base and be able to translate them into technical requirements.

  • Work closely with other technical organizations within Zoom to share best-practices and assets

  • Ability to engage teams involved in pre-sales design and POC and collaboratively contribute to the success of such efforts

  • Identify managed opportunities that are at risk and proactively develop and execute on mitigation plans to help address

  • Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities

  • Be part of the team that builds a library of repeatable presales solutions and practices with the objective to decrease the duration of managed POCs, increase deal size, increase customer confidence, lower support costs and shorten overall sales cycles

  • Create deliverable assets to our customers both internal and external; successfully demonstrating the capabilities of our products, specific to the customers business objectives as well as solutions design, implementation details, configuration items and other customer specific details

  • Collaborate with internal customers like customer success and support to hand off the managed pre-sales POC details post deal close

  • Apply learnings to apply continuous improvement practices

  • Establish, track, and report on key metrics for the managed pre-sales activity and evolve/improve the activity based on those metrics.

  • Perform in-depth and high-level collaboration architecture presentations for executives, customers, partners and prospects.

  • Work with the local account team to understand and further the existing sales strategy and provide insight based on experience to win against competition and increase deal size.

 

 

The ideal candidate will have a deep and broad business and technical background required to interact with business leaders to understand and clarify objectives, success criteria, etc.; as well as work with the implementation teams to construct solutions that satisfy those criteria. The successful candidate will be able to work cross-functionally and will be a self-directed owner who is passionate about customer happiness.

 

Understanding the Zoom product stack and a deep understanding of how to apply it in enterprise IT environments is critical to success in this role.

Basic Qualifications

  • Ability to conduct customer discovery and apply findings to the development of a compelling and complete pre-sales proposal

  • Presales expertise to communicate the business value of both the proposed design as well as the associated business outcomes of the solution

  • The right person will be highly technical and analytical and will be capable of understanding the complexities of enterprise IT environments.

  • Must have 4-7 years of experience in senior technical leader positions in the collaboration industry and enterprise solution design.

  • Technical knowledge of enterprise IT is required including: Network architecture, VDI environments, firewall configuration, network security, etc. with ability to go deep on technical aspects to understand current and future customer needs

  • Strong verbal and written communications skills are a must, as well as leadership skills.

  • Strong time management skills and ability to manage multiple projects at a time

  • Driven to learn new technology, smart, confident, not afraid to ask for help.

  • Highly Motivated, Accountable, driven to deliver results

  • 5+ years field experience in lifecycle design, deployment and support of collaboration solutions across a range of industry verticals

  • Working knowledge of Internet Edge technology and how it relates to enabling cloud solution offerings.

  • Current working knowledge of data traffic flows for traditional business applications and collaboration solutions through customer infrastructure.

  • Working knowledge and application of QoS best practices 


Preferred Qualifications

  • Technical degree highly desired; or equivalent background.

  • Significant pre-sales engineering background

  • CCIE certification (or equivalent) highly preferred.

  • In-depth knowledge of baseline Systems Engineering skills and in-depth knowledge in at least one area of specialization.

  • Competitive knowledge (in their area of specialization) including solution, technology and product offerings

  • Ability to quickly assess new portfolio offerings and incorporate into working knowledge for deployment and inclusion in Solution Architect offerings

  • Software programming skills would be an advantage

 

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
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    • C++Languages
    • JavaLanguages
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    • AWSDatabases
    • SalesforceCRM
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    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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