Solutions Architect, Remote

| Remote
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The Intelepeer Contact Center Solutions Architect is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Intelepeer solutions, which results in customer success in the post-sale. The Solution Architect leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.

The Contact Center Solutions Architect role is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. Utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective technology solutions.

The Solution Architect plays a leadership role, by analyzing business processes and requirements, presenting related solutions, and driving the business case and financial justifications.

*You will be traveling 20%-35% of the time for this role

 

Position Responsibilities

  • Serve as the technical design and architectural expert across the organization’s Enterprise Solutions’ portfolio
  • Develop business justification including building ROI’s and cost analysis around cost reduction, efficiencies in business process or revenue opportunities.
  • Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization’s Enterprise communication platform solutions and managed services portfolio.
  • Develop solutions/strategies using Intelepeer suite of CPaaS offerings to achieve desired customer outcomes.
  • Develop and deliver technical presentations with customers and tailor content to audience as appropriate
  • Author and deliver designs, statements of work (SOWs) ROI justification, and technical project plans incorporating service and program management activities.

Requirements

  • Strong business acumen and understanding of client’s business goals and challenges to ensure proper translation of the client’s needs into desired outcomes.
  • 7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, with primary focus on Contact Center.
  • Experience and knowledge of VoIP.
  • Expertise in both premise and cloud based CCaaS, IVR’s and third-party integrations.
  • Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success
  • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
  • Some previous software development experience in one or more of the following areas is a plus:
    • Backend (Java, C#, Node.js, Python, PHP)
    • Web development (JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular)
  • Working knowledge of CPaaS
  • Experience in Cloud enabled APIs for Voice, Video, SMS
  • Ability to present both technical and non-technical information to broad audiences
  • Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.
  • Effective written communication skills.
  • Previous experience managing or supporting a contact center is a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen

Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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