Solution Engineer- Team Lead

| Greater Denver Area
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Integration. It’s that pesky part of building a product that no organization actually wants to do. (And who can blame them? It’s not easy). To us, integration is bigger than just a connection. Integration is about moving data, powering transactions, connecting mobile apps, and thousands of other functions. We want our customers to THINK bigger than the brittle connections that hold their products back. REFOCUS their team on the things they care about. And BUILD features that their customers will love. With Cloud Elements, companies can INTEGRATE to the ecosystem of applications that their customers and partners rely on every day.

We are the world’s fastest growing integration vendor ever, and we’re looking for talented, creative problem solvers who are driven and passionate to join our rapidly expanding team! Headquartered in Denver, minutes from the beautiful Rocky Mountains!

At Cloud Elements our customers experience and making them successful is one of our most important tasks. Given that our customers pay us over time customer satisfaction, retention and growth are keys to our longevity.  In this role you will be a major contributor in ensuring our customers are quick to find value in our products and continue to through their lifetime with CE.

As a leader  on the Customer Success Team, you play an important role developing strong relationships with our customers as well as coordinating the work of  a internal and external engineering teams. You will be a key contributor in resolving technical issues facing clients, identifying & driving systemic improvements, and developing tools and processes that support your team.

Cloud Elements is a rapidly growing software startup that rewards exceptional work with great opportunities advancement. You will be a valued part the team that is tasked with our most important asset - our customers!  

 

What you will be doing:

  • Working directly with our customers and customer engineering teams to design and develop custom API integrations using our technology stack.  

  • Training engineering teams and coordinating work with Offshore and Onshore Engineers to supplement our in house professional services team.

  • Lead initiatives that improve the overall customer/developer experience, which in turn increases customer retention.

  • Manage multiple projects and the priorities, reporting progress and blockers to the CS leaders

  • Coach customers and CE engineers in designing scalable solutions to handle our ever increasing user base

  • You will be solving problems specific to our customers integration needs. This will be accomplished by using our existing product catalog and/or expanding and enhancing our core products.

  • Clearly articulate designs, workflows and concepts in a fast paced business environment

  • Be able to work with multiple technologies simultaneously such as Java, JavaScript, .net, Soap, REST, RPC, RDBMS, NoSQL and work with firewall and network security issues and authentication / authorization.

  • Bring a deep understanding of our products to every customer interaction to encourage customer retention and growth.

  • Manage quality assurance effort for Professional Services projects.

 

What we would like you to have:

  • Knowledge of RESTful design, APIs, and web technologies

  • 5+ years experience as an Engineer, preferably with SaaS or related Cloud products

  • BS/MS in Computer Science or equivalent technical program & experience combo

  • Deep experience with the languages and tools we use.  To be successful in this role we need you to be currently working with the following technologies:

    • Java, SQL, JavaScript, AJAX, JSON, Subversion or Git, Tomcat (or other Java application server)

    • Experience with vCloud, vCenter, vSphere or Azure, using the services and the respective Java SDK or RESTful API

    • Experience with Redis and Java clients for Redis, e.g., Jedis

    • Experience with AMQP and servers like RabbitMQ

    • IDE: Eclipse or IntelliJ

  • Disciplined approach to testing and quality assurance

  • Experience in integrating with cloud services

  • Preferred, BS/MS in Computer Science, Software Engineering or related field

 

What we can offer you:

  • Challenging work with leading edge technology
  • Career growth
  • Benefits - Equity, Medical, dental, 401k, flex time off
  • Education and training opportunities, team referral bonuses, catered lunches, powder days, summer hikes, the list goes on!
  • Office locations: We have offices in Denver, Dallas, and Seattle.  You may also work occasionally from your home office!

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!

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Location

3858 Walnut St., Suite 235, Denver, CO 80205

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