Solution Architect Opportunities (EMEA)

| Remote
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Solution Architecture sits at the intersection of technical expertise and business experience.  Holistic consultative approaches drive customer value generation. Reporting to the Manager of Solution Architecture, this technical expert will be instrumental in ensuring customers continue to add value with their data and in turn grow usage within our existing customer base through opportunity discovery and execution of Fivetran’s continuous adoption framework. Solution Architects will also work to improve customer experiences that start in the sales cycle and extend through all post-sales functions including Customer Success and Support.

This technical expert will ensure delivery of technical success across the full customer journey including establishing the technical win in coordination with sales engineering, building flawless customer onboarding experiences, customer care, ongoing engagement, consumption growth, and net revenue retention. This technical expert will act as an internal advocate for customers and bring the voice of the customer into the rest of the organization to share perspectives leading to an increase in meaningful outcomes and increasing business value to our customers.

In addition to the requisite passion, skills, and experience, this technical expert will have a consistent track record in leveraging their expertise through others, enhancing the knowledge and skill level of colleagues and building and executing mid to long term data strategies within multiple customer environments.

Customer Success at Fivetran isn’t about by-the-numbers ‘check-ins’ with customers - our regular customer conversations are informed by a deep empathy with our customers’ business needs, and a data-driven understanding of their current product usage. Solution Architects will get the customer and product exposure to continue to develop into a subject matter expert in the fast-growing data and analytics space. As a Solution Architect you will work with some of our largest customers ensuring they are best leveraging Fivetran to power their data needs.

As a Solution Architect at Fivetran you will consistently deliver the following:
  • Manage, track and ensure successful initial onboarding for new customers and significant ongoing customer projects bringing in new connectors.
  • Leverage and codify their knowledge increasing knowledge of Customer Success team
  • Identify and convert opportunities for enhancement, usage growth and enablement for customers, partners and colleagues through proactive conversations
Your Superpowers:
  • Leading Others:
Cultivate Great Experiences: For customers, employees, and partners
Establish Focus: on increasing value, removing obstacles and enhancing knowledge
Master Motivator: Emphatically optimistic, leads by example, communicates with clarity and consistency, and continuously delivers opportunities for team members.
Enable Others: Leverage knowledge and experience to raise others knowledge and ability to apply it to diverse situations and problems
  • Achieving Results:
Initiative: Seeing a problem to be solved and solving it or raising issues with proposed plans, methods or solutions.
Foster Innovation: with customers, partners and colleagues.  Innovative approaches and ideas to meet goals and objectives
Thoroughness: completeness of proposals, plans and communications
Mindset: Must be confident, flexible and credible.
  • Communication:
Persuade/Influence: Lead others to the right place, build credibility and use it to support and drive customers, partners and colleagues to the best outcomes
Succinct: present material in the simplest form possible for quick understanding enabling fast decisions and analysis
Targeted:  explaining complex topics at the appropriate level of detail and vocabulary as necessary for the audience
  • Industry Expertise:
Market: High or expert level knowledge of the modern data stack.  You also hold unique perspectives on how to architect and utilize MDS to generate value with customers
Domain: Consulting, demos, enablement, Customer Success, Support - a holistic view of taking a customer from day 0 throughout their customer lifecycle. Specific industry domain knowledge in marketing, sales, supply chain, usage analytics
Technology: Must have experience with one or more within each of the following groups
  • Modern cloud platforms; AWS, Azure, Google Cloud Platform - certification preferred, architect level knowledge required
  • Working with modern SaaS app API’s such as Salesforce, Marketo, Zendesk and clear understanding of varying data formats (json, xml, delimited, log, etc…)
  • Highly proficient in one or more standard databases; MySQL, MSSQL, Oracle, PostGres, etc…
  • Troubleshooting using log search systems; splunk, sumo cloudwatch etc...
Perks of working with us:
  • Dental, and Health Insurance Benefits
  • Life Insurance and Income protection and Retirement savings plan
  • Equity in early-stage, Series D Scale-up 
  • A healthy work culture with excellent opportunities for professional and personal development.  
  • Working from home equipment stipend
  • Family Leave Program
  • Company happy hours and virtual Team building events 
  • Social/ Wellness/ Volunteer activities 

Please note, this post will allow you to register your interest in working for Fivetran. We will be in contact with you when an active position is being recruited. 

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

Location

We are in a beautiful, newly renovated, inspirational, industrial space anchored along the banks of the winding Platte River: steamontheplatte.com

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every year
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

More Jobs at Fivetran

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Fivetran's full profileSee more Fivetran jobs