Software Engineer– Denver, CO

As an integral member of our Denver-based Development Team, the Software Engineer is responsible for developing, maintaining, and supporting OSS and BSS systems, including: 1) documenting findings, particularly new defects in products, 2) developing knowledgebase articles, 3) developing code, scripts, and extracts, and 4) contributing to design documents and reviews.

REPORTS TO: Director, Customer Lifecycle Development

Position Responsibilities

• Document findings, including new defects in products; work with Production Support Team to create knowledgebase articles
• Develop code, scripts, extracts, and other artifacts required to solve complex technical issues
• Contribute to design documents and participate in design reviews
• Be proactive and inquisitive in finding solutions
• Work closely with Operations to identify and solve software issues
• Work closely with Operations, Finance, and other teams on troubleshooting efforts
• Determine severity and impact of issues on the business and communicate status to Management
• Work both independently and with a group of highly skilled developers
• Be flexible with work hours and schedule; provide on-demand support as needed
• Other duties as assigned

Education

• Bachelor’s Degree in Engineering, Computer Science, Mathematics or related field; equivalent work experience may be considered

Expertise & Experience

• Python experience, shell scripting, SQL
• PHP, Javascript, AJAX
• Working knowledge of REST principles, and scripting languages
• Network and Linux troubleshooting skills
• NodeJS, NoSQLDB knowledge a plus
• Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding

Competencies

• Strong problem-solving skills
• Strong organizational, prioritization, and documentation skills
• Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers
• Exceptional attention to detail
• Continuous improvement attitude
• Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
• Team player who is willing to go above and beyond to help others
• Self-motivated, proactive, and resourceful
• Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment