Software Engineer Specialist (AWS Connect/Voice) at FIS
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
15 - 25%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services. From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth. We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time. One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.
Develop and maintain AWS connect applications supporting external clients. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.
What you will be doing:
Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements. • Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance. • Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Provide AWS/Connect production support such as research fraud calls, troubleshoot call flow issues, data issues, etc.
Other related duties assigned as needed.
What you Bring:
AWS Connect, IVR (AWS Lex, Poly)
AWS – Lamba, Fargate, ECS, EC2, Dynamo Db
Pindrop for Biometrics Verint for Workforce Management
Cyara for automated and load testing
Development skills – Node.js, React, Java
Strong SQL, DB skills
Education, Work Experience and Skills:
MIS degree or the equivalent of education and experience
5+ years of related experience, as described above
Good communication and presentation skills to business stakeholders
Able to be innovative and work independently
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.