JOB SUMMARY
Develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a strong knowledge of development tools. Works in most phases of a project and may review work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Oversee the configuration of the PPM platform to ensure it meets the needs of the users and is current on available features and functionality.
Responsible for working to develop, design and own technical solutions within the on premise version of CA Broadcom's Clarity PPM tool.
Provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions and integration designs.
Develop new and optimize existing reports within Jaspersoft (Clarity's Advanced Reporting).
Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
Codes, tests, and debugs new software or makes enhancements to existing software
Writes programs according to specifications
Participates in code review sessions to validate adherence with development standards
Develops and maintains technical documentation
Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements
Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans
Generates a variety of complex and periodic reports and/or data through database
management, data administration and data extraction techniques
Provides general system users and management with system analysis and feedback
Influences system design by identifying and recommending design and requirements needs for software enhancements
Mentors and coaches less experienced staff
Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards
Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
Follows established configuration/change control processes
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of Voice, Data, Video, Wireless technologies
SQL and PL/SQL experience, including but not limited to design and creating packages, stored procedures, views, indexes and all relevant database objects
C# web application and API development
Clarity PPM specific technical areas: GEL scripting, APIs, NSQL, XOG, Processes, UI, Portlets, Jobs, and Partitions
Report development using JasperSoft and/or Tableau
Understanding of software design patterns and principles
Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Ability to work seamlessly within a team as well as manage individual tasks
Strong technical knowledge of Information Technology field and computer systems
Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience
Related Work Experience
3 to 5 years' experience with DBMS
3 to 5 years' experience with coding, testing and design
3 to 5 years' experience with software development methodologies
WORKING CONDITIONS
Office environment ISW370 294149-1 294149BR