Site Reliability Engineering (SRE) Surveillance Analyst – Network Operations
Site Reliability Engineering (SRE) Surveillance Analyst – Network Operations
Job Type: Full-Tme
Location: Denver, CO
Department: SRE NOC
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral is a leading Unified Communications as a Service (UCaaS) provider, offering an innovating suite of telephony, contact center, video conferencing, and collaboration products for enterprise, mid-size companies, and small businesses.
Summary:
Our SRE Surveillance Analysts are responsible for providing day to day system surveillance and simple trouble-shooting of issues and alarms in a 24x7 Global Network Operations Center, maximizing system performance and availability. You must be able to work in a 24X7 shift environment, with the flexibility to work diverse schedules, including weekends and holidays.
Essential Duties and Responsibilities:
Competencies:
Education and Experience:
Qualification and Skills:
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may occasionally lift and/or move up to 10 pounds. The employee is regularly required to talk or hear. The employee is frequently required to sit, use hands and fingers to handle or feel, and reach with hands and arms. The employee is occasionally required to stand or walk.
Position Type/Expected Hours of Work:
This is a full-time position. Must be able to work in a 24X7 shift environment with the flexibility to work diverse schedules, including weekends and holidays. Current shifts include:
- 1st5:00 am to 3:00 pm
- 2nd1:00 pm to 11:00 pm
- 3rd9:00 pm to 7:00 am
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
