Site Reliability Engineer

| Greater Denver Area

About Us

NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation, and optimize their operations.

NetApp SolidFire Site Reliability Engineers SRE team is a world-class group of talented engineers that design, build and operate state-of-the-art software solutions, platforms and technology. SREs contribute to this effort by owning the tools and initiatives for scaling the systems we support, optimizing performance, and improving the reliability and availability of our systems while delivering these services to our CI/CD pipeline users.

About the Role

As an SRE, you will work as part of an innovative and fun team responsible for building resilient operations and systems development environments supporting the CI/CD pipelines while we extend our services toward building IaaS and PaaS domains. There will be a focus on new product development along with introducing enhancements to existing products/services, and so, you should be comfortable with taking on new engineering challenges, defining and designing solutions, and implementing solutions working in a team environment.

What You’ll Do

  • You will partner with product engineering, operations teams and other SREs to deliver products/services through IaaS and/or PaaS via configuration/performance management, monitoring and alerting tools.
  • You will deliver applications/services that will support an automated build process (containers, microservices or bare metal)
  • You will optimize performance and solve issues across the entire stack: hardware, software, application, and network.
  • You will identify and drive opportunities to improve automation for the company.
  • You will represent the SRE organization in design reviews and operational readiness exercises for new and existing services. This will include attending and giving presentations to internal staff and when required external customers.

Who You Are?

  • You have a passion and desire to solving problems related to scaling staging/production systems by designing and developing hardware/software solutions at scale
  • You have a deep understanding of systems and application design, including engineering and operational trade-offs of various designs and/or solutions
  • You have applied knowledge of various aspects of service design and delivery that encompasses hybrid, public and private clouds delivering orchestration of containerization and microservices
  • You have a broad understanding of networking protocols & behavior, caching strategies and software design practices
  • You are adaptable, solutions oriented, and work very well in a team setting
  • You have a track record of successful practical problem solving, excellent written and social communication, and documentation skills
  • You can prioritize tasks, work independently, and call out exceptions effectively
  • You have experience working in Lean/Kanban/Scrum environments and familiarity with SAFe practices

You should have experience with

  • Troubleshooting core engineering services including DNS, DHCP, PXE, and LDAP
  • Providing operational support to feature development and architecture teams, when required
  • Script development in any of the following languages (Go, Python, Ruby, Bash)
  • Linux System Administration
    • File systems (NFS, LVM, etc.)
    • Experience managing Bind DNS, DHCP, PXE in a distributed environment
    • Debian / Ubuntu distributions
    • Git/Bitbucket
  • Storage Management
    • Cloud/On prem solutions
  • Basic Networking
    • Routing
    • Switching
    • Linux operating system networking
    • IPv6
  • VMware Experience
    • ESXi
    • vCenter
    • Virtual Switching (Standard and Distributed)
    • Storage as it pertains to VMware
  • Monitoring Tools implementation and configuration (Any of the below tools)
    • Prometheus/Grafana
    • Zabbix
    • Zenoss
    • Nagios
  • Configuration Management / Containerization (any of the below tools)
    • Puppet
    • Ansible
    • Chef
    • Kubernetes
    • Docker

Required

  • 5+ years of experience in field.
  • Experience automating storage management with SolidFire products (Bonus)
  • Ability to design, build, and operate a technology stack
  • Experience with Linux (Debian/Ubuntu, Red Hat/CentOS)
  • Implementing automation technologies and tools across the software development lifecycle from requirements to development to testing and operations
  • Ability to communicate effectively, both written and orally, in a professional manner
  • Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills
  • Excellent problem-solving skills and an ability to find, troubleshoot, and resolve issues using whatever outside resources (i.e. research) are required
  • Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures
  • Experience with public cloud offerings such as AWS, Google Cloud and Microsoft Azure
  • Experience with K8s/Docker container technologies
  • Experience with Jenkins or similar technologies
  • Experience with Ansible or similar technologies
  • Familiar with Bitbucket/GIT source control

What You'll Love About Us

  • Our Culture: It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people.
  • Our Location: We have a beautiful Boulder office, with amazing Flatiron views, on the vibrant downtown Pearl Street.
  • Health Benefits: NetApp provides comprehensive medical, dental, wellness, and vision plans for you and your family.
  • Financial and Savings Programs: Whether it’s flexible spending, stock purchases, or competitive retirement plans, we work with you to capitalize on total compensation now and into the future.
  • Work Life balance and more: To make sure of work-life balance, we offer paid and volunteer time off, educational assistance, legal services, and access to discounts and fitness centers.
  • Global Diversity, Inclusion, and Belonging: We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds of all to cultivate a higher performing organization.

At NetApp, we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do. Along the way, we’ve repeatedly transformed businesses and set industry standards.  Join us, and we’ll help each other do our best work!

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages

Location

We have a beautiful Boulder office, with amazing Flatiron views, on the vibrant downtown Pearl Street.

An Insider's view of NetApp

What’s the vibe like in the office?

Our office vibe is one of excitement. On one hand, there is always work to be done and a new project or product to be working on which helps keep the office thriving. On the other hand, we have a lot of fun! Whether it is over a surprise mini golf course in the office for April Fool’s Day, or a happy hour in the breakroom. We work hard & play hard.

Kayte

Workplace Resources Manager

How do you collaborate with other teams in the company?

I've always been a fan of walking around and socializing. I've worked with many of the people here at previous companies, so knowing so many people makes it easy to grab a lunch, find out what other teams are up to. We also put on a hackathon and encourage working with people from other groups. I talk to everyone!

Dave

Senior Performance Engineer

How does the company support your career growth?

NetApp is very proactive in providing the opportunity to investigate, apply for & interview for, other openings within the company. Furthermore, the opportunity to work on various technologies comes often enough I feel like my skills are always up to date with current technology trends.

Kenton

Tech Lead – Solutions Quality Interoperability Testing

What unique initiatives do you have that encourage innovation?

Def hackathons! Lot of good initiatives have come out of these. We are also starting a couple of initiatives. One is centered around connecting our engineers with our customers so that they can help bring the perspective as we are solving complex problems. We are also looking at connecting passion to the opportunity.

Tina

Sr. Engineering Manager, Cloud Infrastructure

How do you empower your team to be more creative?

I try to focus on leading by objectives. Then give them freedom to do the work as they see fit. If I can respond to a request for advice, I’m there. If I can make a suggestion for a problem they surface, I’m glad to do that, but how they do their job rests with them.

Kevin

Engineering Manager

What are NetApp Perks + Benefits

NetApp Benefits Overview

We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
NetApp offers competitive, comprehensive medical plans that enable you to get healthy and stay healthy.
Life Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) insurance is provided by NetApp through MetLife at no cost to you. Both programs cover two times your pay, with a maximum of $1.5 million.
Pet Insurance
VPI Pet Insurance helps you save money on your pet’s health care. This is a voluntary benefit, which means you pay the full cost of coverage, but can take advantage of group discounts etc.
Wellness Programs
Your wellbeing journey begins with MyCompass. Powered by Jiff, is your digital sidekick, allowing you to choose your own adventure in achieving total physical, emotional and financial wellness.
Retirement & Stock Options Benefits
401(K)
Opportunity to contribute through convenient paycheck contributions— including pretax contributions or Roth after-tax contributions.
401(K) Matching
Company match of 100% on the first 2% of pay you contribute, then 50% on the next 4% of pay you contribute (up to a maximum of $6,000 per calendar year). Immediate vesting on NetApp’s matching.
Employee Stock Purchase Plan
Become a part owner of NetApp by buying NetApp stock through convenient payroll deductions.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Family First NetApp is here for you when you need to care for the important people in your life. Our Family First program allows you to spend time with your family when it matters the most.
Vacation & Time Off Benefits
Paid Volunteer Time
Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.
Paid Holidays
NetApp offers all employees paid time off to observe all major holidays.
Paid Sick Days
Accumulate up to 10 days of sick time each year to recover from illness or injury or to attend to the illness of a sick child, parent or spouse.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

We offer our employees a balance in a casual, yet fast-paced work environment. Standing desks, multiple monitors, customized workstations. Work-Life Programs - Time Off, Volunteer Time Off, Employee Assistance Program, Educational Assistance, Prepaid Legal Plan.

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