Site Reliability Engineer at Alchemer

| Greater Boulder Area
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About SurveyGizmo:

Founded in 2006 SurveyGizmo is an enterprise data collection, orchestration, and analytics platform that helps some of the biggest brands to deliver on their missions by enabling them to operationalization feedback by integrating critical data from their Customers (employee, users, patients, vendors, etc) into their key business systems through an easy to use, low code SaaS platform.


About the Job:

We’re looking for a seasoned Site Reliability Engineer to join our technology team. You’ll be responsible to help support 24x7 uptime and availability of production mission critical customer facing cloud services distributed across multiple regions. You’ll help to create more consistent, automated push button environments across all tiers, proactively test and tune all aspects of the infrastructure, streamline CI/CD processes, monitor and respond to system notifications and alerts and continually work to optimize and improve the performance, security and reliability of our systems.


About You:

You have a strong mix of engineering, system administration and automation skills.  You love improving and streamlining systems and processes and making things highly secure, scalable and repeatable.  You’re a stickler for good architecture and design patterns and are passionate about AWS services and DevOps frameworks.

Key responsibilities & duties:

  • Serve on a DevOps team that is responsible for developing and automating cloud operations
  • Create automation to support key development pipelines, process and infrastructure
  • Collaborate closely with the Software Engineering team to design, develop, test, and deploy software releases and new infrastructure components
  • Develop, monitor, and maintain scaleable production systems
  • Write documentation on common procedures and troubleshooting paths
  • Assist with on-call rotation to ensure 24x7 availability
  • Proactively identify and address reliability issues so that on-call rotation is quiet and doesn’t interrupt your sleep and life outside of work
  • Provide internal support to our Customer Service team to debug production issues, including pulling logs, reproducing problems, automating solutions, and following up to ensure problems are fully resolved

Qualifications

  • 5+ years software engineering experience
  • Positive can-do attitude to fit in with our team
  • Self-motivated and driven to continuously improve how things are today
  • Ability to design and deliver stable technology solutions that meet the needs and objectives of the business
  • Hands-on experience with DevOps and SRE practices
  • 3+ years of experience managing Linux-based production SaaS environments
  • Hands-on experience with Amazon Web Services (AWS) EC2, VPC, RDS, Cloudfront, S3, EKS
  • Experience supporting and troubleshooting high-volume web applications using tools such as Nagios, Puppet, ELK, Terraform as well as AWS native tools
  • Ability to explain technical concepts to non-technical stakeholders
  • Fluent in Linux command line system administration such as Bash, VIM, SSH
  • Excellent interpersonal and customer service skills
  • Relevant certifications, SQL database knowledge

Our team members enjoy:

  • 401k with 6% company per payroll match and immediate vesting
  • Founder’s Pool profit-sharing program, with an annual profit-sharing bonus and additional units awarded annually
  • HSA and FSA with optional yearly SurveyGizmo contribution Flexible Cafeteria Plan with reimbursement for Wellness, Education, commuter and dependent care expenses
  • Generous time off policy
  • 14 paid holidays, including the week between Christmas and New Year’s. Plus, you get 4 floating holidays in addition to your PTO!
  • Relaxed, open and highly collaborative environment
  • Nearby bike and walking trails
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • VueLibraries
    • LaravelFrameworks
    • ZendFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

168 Centennial Parkway, Louisville, CO 80027

An Insider's view of Alchemer

What projects are you most excited about?

We are evolving our platform with new integrations, additional data analytics and machine learning. Built on AWS, we are adding new microservices and VueJS front end apps. We work with Docker, ElasticSearch, MySQL, Redis, PHP, Laravel/Lumen, Node.js, Express, Vue, Jest, ES6, Saas, Webpack and more. Help us build the future of insights software!

Ian

VP of Technology

How does the company support your career growth?

SurveyGizmo is awesome at encouraging growth of employees. They offer TONS of internal training to help you learn everything about the tool to maximize your potential. I am only a month in to my position, and I learned enough about our tool to go train 30 customers in Washington, DC. It was a successful event, and I am excited to learn more!

Alli

Training Specialist

How do you make yourself accessible to the rest of the team?

We keep an open door policy to ensure our employees can access any of our leaders. For myself, I am a servant leader and always willing to help any of our employees regarless of the situation or department.

Nolan

Sales Manager

What are Alchemer Perks + Benefits

Alchemer Benefits Overview

We offer a generous benefits package and a variety of perks including:
- Affordable Medical, Dental, and Vision plans through Cigna (90% medical premium paid for employee only coverage)
- Up to $2,250 in annual cafeteria funds to be used for wellness, commuter expenses, or continuing education
- Company paid Short-term/Long-term Disability, Life and AD&D coverage, and Accident Insurance
- Founder's Pool profit sharing program
- Generous PTO policy, starting at 15 days, plus major holidays and 4 float days
- Onsite complimentary massages weekly
- Discounted memberships for health clubs
- Dog friendly office
- Casual dress code
- Nearby biking and walking trails

Culture
Eat lunch together
Intracompany committees
We have a volunteer-based club that meets biweekly to plan fun events for the office such as holiday parties, onsite happy hours, and new employee welcome events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SurveyGizmo employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SurveyGizmo provides employees with a 401(k) matching plan managed by AmericanFunds. We match 100% of contributions up to 6% of an employee's annual gross pay with no vesting period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
SurveyGizmo employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
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