Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).

About the Job

Do you have a passion for operational reliability, scalability, and efficiency? Have you previously contributed to the modernization and enablement of a successful SRE journey with a growing SaaS application? Do you seek a challenge to be an integral part of stabilizing and improving IT operations within the AWS cloud? Would you like to see the results of your hard work improve the velocity of deployments and quality of features to our important customers?

We are hiring a Senior Site Reliability Engineer to create and improve a fully automated build infrastructure that reduces friction in the development process and improves the quality of our application platform.  As part of the SRE team, you will help lead and build the operational reliability, scalability, and efficiency of our platform. You will be a mentor and coach for other members of the SRE team.

What You Will Do

You will ensure that applications can be continuously released with high levels of confidence while also improving the scalability, reliability, quality and performance of the infrastructure and build systems.  You will participate in the development and implementation of software delivery standards, policies, and procedures through automation.  As an SRE team member, you will collaborate with other joint customer teams, as well as mentor customer team members on SRE practices, processes, and coding best practices.  As a Senior SRE Engineer, you are skilled and experienced at analyzing and resolving complex software configuration and infrastructure issues to maintain product integrity and overall stability of the platform. Most importantly, you are passionate about helping our team learn to build awesome every day, because that is just what we do.

How You Will Spend Your Days

• Responsible for building innovation in the areas of distributed system flow and resilience, continuous feedback and delivery.
• Help lead the transformation from an IaaS to a PaaS architecture and process workflows.
• Create efficiency and cultural transformation through the curation of new systems and capabilities.
• Build platforms that teams can leverage to accelerate innovation in the areas of reliability, scalability and velocity.
• Participate in incident response and improving the associated processes and tooling
• Refine and create new service level objectives and meaningful metrics
• You will troubleshoot complex technical issues, and design robust, scalable systems.
• You will help to improve our build and release process for the application and platform features
• Responsible for building out more intelligent alerting and support workflows 
• Identify and reduce manual toil through automation, standards, and agile process.
• As a senior member of the SRE team you will mentor and coach other engineers, along with leading large technical projects
• You can troubleshoot, write and review code in various languages, but also know your way around a Linux server or a SQL database.
• Take part in a 24x7 on-call rotation.

What You Bring to this Role

• 5+ years SRE engineering experience
• You have hands on experience in public cloud (AWS, GCP or others), automation tools (such as Ansible, Terraform, Puppet) as well as container technologies (Docker, Kubernetes or similar)
• Experience with implementing and tuning monitoring tools (Cloudwatch, Nagios, Elastic)
• You have familiarity with build automation, source control and CI/CD tools (GIT, Artifactory)
• Experience in developing and operationalizing runbook automation including error budgets, SLOs and availability metrics
• Experience with immutable infrastructure and platform automation, large scale infrastructure automation experience is a plus
• Experience with Atlassian tools (Jira, Confluence, BitBucket, Agile Frameworks)
• Hands on Database experience (mysql, RDS, Auora, DynamoDB)
• You have development experience with distributed systems and messaging
• Influence architectural decisions with focus on security, scalability and high-performance.
• You work well within and across teams to deliver high-quality software, foster solid engineering principles and represent our engineering values
• Strong customer advocate with excellent written and verbal communication skills

Compensation for this position includes an annual salary between $100,000 - $125,000, eligibility for an annual bonus, and participation in the Founder’s Pool program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

In our beautiful new Colorado headquarters, we are actively returning to an in-office presence and as we do so, the health and safety of our team members and customers is our top priority. As part of our return-to-office and recruiting processes, we are requiring vaccination status of our employees and candidates.