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Site Reliability Engineer – Telephony

| Greater Denver Area

Site Reliability Engineer – Telephony


Job Type:
Full-Time
Location:
Denver, CO
Department:
SRE
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral is a leading Unified Communications as a Service (UCaaS) provider, offering an innovating suite of telephony, contact center, video conferencing, and collaboration products for enterprise, mid-size companies, and small businesses.


Job Description:

SRE Engineer contributes to the strategic objectives of the System Operations Division by providing telecommunication services and support. Employee in this position performs day to-day tasks for running of cloud based environment which consists of telephony servers, media servers, fax servers, SIP proxies, etc. SRE Engineer also investigates problems with applications and researches cloud based VoIP telecom solutions. SRE Engineer performs statistical analysis of data and participates in deployment procedures.

 
Responsibilities:

  • Administrating, update and support unique component of our platform based on Linux and Windows OS, oriented on voice and fax telecommunication services for customers
  • Participation in projects intended to improve infrastructure, integration of new systems and software
  • Performing pre-production tests in Staging environments
  • Deploying, configuring, and maintaining of voice and fax services, equipment and devices
  • Responsibility for software and hardware capacity expansion
  • Keeps a keen eye on the monitoring systems
  • Solves any problems that arise in services

 
Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology or similar with 3+ years of experience at position of VoIP engineer
  • Strong grasp of Computer Science, Math and Science
  • Remote administration of servers, network devices
  • Systems: Windows, Linux
  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, VLAN, TCP/IP, VoIP, BGP, SIP, RTP, RTCP, T.38
  • Scripting skills: Shell, Perl, Python, vbs, cmd, Ansible
  • Willingness to learn cloud telephone technologies.
  • Rotated 12-hour daily on-call systems support
  • Good communication skills
  • Good team player

 
Preferred Skills/Experience:

  • VoIP area and configuration VoIP equipment (Polycom, Cisco, Linksys, etc)
  • All kind of Telco Proxy based on Kamailio
  • SER/OpenSER/ Kamailio
  • Monitoring of Distributed Systems
  • C/C++, PL-SQL
  • Experience working with Public Clouds like AWS (Amazon), GCP (Google)


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.


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Technology we use

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Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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