Site Reliability Engineer, RingCentral Video at RingCentral
Want to change the way work...works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
RingCentral is looking for a Site Reliability Engineer for RingCentral Video. The SRE Engineer is responsible for ensuring RingCentral products and services are highly available, reliable, secure and scalable. The ideal candidate will have proven experience in change management, monitoring, emergency response by leverage their experience to solve complex problems associated with running production environments at massive scale in multi-tenant environments.
Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues
Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
Partner with development teams in defining and implementing improvements in service architecture
Collaborate with Product and Support teams to plan and deploy frequent product releases
Ensure services are designed with 24/7 availability and operational readiness and rigor
Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
Participate in on-call rotations, driving restoration and repair of service-impacting issues
Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
Explore and innovate new cloud and HA technologies, features, and tools
Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience.
Solid knowledge of Linux and experience in production support activities
Fundamental understanding of TCP/IP, load balancing, routing, firewalling, clustering basics, DNS, HTTP/s
Fluency with at least one current generation scripting language used by DevOps professionals (Bash, Python)
Experience with Continuous Integration and Continuous Delivery concepts, including Infrastructure as code utilizing tools like Terraform, Cloudformation, Ansible, Chef, Puppet or an equivalent
Proven experience with DevOPS log/monitoring/metric collection toolsets ELK, Thanos/Prometheus etc
Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
Experience with public cloud technologies (AWS, GCP, etc.)
Experience in web application troubleshooting using tools like Chrome DevTools
Nice to have experience: Consul Hashicorp; MongoDB administration and external app troubleshooting skills; Understanding of VoIP, SIP, RTP
Benefits and Amenities:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life and pet insurance
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, and meditation classes
Paid parental leave
Milk stork parental account
New parent gift box
Say hello to the future of work. And the end of the resume black hole.
We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
If you are hired in Colorado, the compensation range for this position is between $90,000 and $115,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.