Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO
Remote

Site Reliability Engineer (Remote) at Granicus LLC

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Are you looking for meaning and purpose in the work you do?

Granicus is a global (remote first) software as a service company building products for the public sector. We digitize government services for all levels of government: city, county, state and federal. We also work with the UK, Canada, Australia and EU.

Examples of our work:

  • City of Oakland, California has used Granicus solutions to enhance its transparency and citizen engagement efforts.
  • In the aftermath of Hurricane Harvey, the City of Hurst, Texas was inundated with calls and emails about how to provide donations, dollars or a helping hand, which consumed valuable staff time. They needed a "central source of truth" and an easier way to get vital information to residents before, during and after the hurricane.
  • Michigan Department of Health and Human Services (MDHHS) needed an efficient way to improve and increase foster parent recruitment in the state with a 400% over goal result.

Click => Success Stories to learn more about the impactful work we've done in communities across the country and world.

Some quick highlights about us:

  • #1 GovTech company
  • 22B messages sent annually (22B is not a typo)
  • 280M subscribers
  • 900+ global employees (300+ on the product team)
  • Remote first company, this is not temporary. Should you be seeking an in person or hybrid situation and live near one of our hubs we can accommodate you.

Click => Careers to learn more about working at Granicus.

NOTE: Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

About this role:

  • Hiring Manager: Amit Behal - Director Cloud Operations - LinkedIn Profile
  • Salary Range: $110,000+ plus bonus (starting salary may differ by experience and/or location)
  • Interview process: 5-6 steps that can be done in 2 weeks (calendars permitting)

The following is a profile or persona of who we are looking for. If you have many of the characteristics below, and we want to learn more about all your skills, please apply so we can start a conversation.

Site Reliability Engineers (SRE) work to provide customer value by ensuring the service delivery, health, and reliability of Granicus applications. This is achieved by identifying problems and opportunities for improvement and then developing fixes, tooling and automated solutions to address these findings. The engineer will have a work stream that consists of operational support tasks that inform current or future development work to accelerate and automate recurring tasks. The engineer's time will involve both manual intervention and development of automation and other fixes. The ideal candidate is required to have solid written and verbal skills, a strong technical mindset, a knack for solving problems and an attention to detail.

They partner with other operational technology teams on resolving infrastructure issues and completing strategic projects to help ensure Granicus meets established SLAs and ensuring maximum uptime. The engineer is a key member of our On-Call operations staff, monitoring and alerting for our applications 24x7x365. You will work with our ticketing application to proactively review, update and resolve issues and work assigned to the team.

You will be expected to use tools include: logging, monitoring, event management, notification, Runbook Automation, Root Cause Analysis.

You will use your expertise to tune and push our systems beyond their normal limit. You will troubleshoot issues across the entire stack: hardware, software, application and network. You will identify and drive opportunities to improve automation for the company; scope and create automation for management and visibility of our services.

You will need to spend 50% of your time on and around production support. Represent the SRE organization in design reviews and operational exercises for new and existing services. Participate in on-call rotation and periodic conference calls with other specialists from other time zones.

Essential Functions:

  • Diagnose problems and develop solutions for problems related to software, configuration and infrastructure.
  • Understand application code, scripts and SQL statements to troubleshoot production issues
  • Develop and support the automation of routine operational activities
  • Escalate urgent problems to On-Call and Incident Manager
  • Provide documentation of processes involved with support duties and contribute to the knowledge database
  • Contribute in writing and in-person to root cause analysis meetings as part of process improvement
  • Work closely with peer teams to deliver high availability and optimum performance for customers
  • Tackle complex and varied issues on systems ranging from the archaic to cutting-edge.
  • Keeping your assigned application or service up and running or getting it back up and running quickly when failure occurs
  • Working closely with internal partners and teams to ensure that our infrastructure meets security, SLA, and performance requirements
  • Writing, updating, and using documentation, including runbooks/playbooks
  • Automating work including infrastructure needs, testing, failover solutions, failure mitigation, and much more
  • Debugging complex problems across an entire stack and creating solid solutions
  • Persistent testing of application and infrastructure resiliency over a variety of error conditions.
  • Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.

On a given day, you may:

  • Pair with engineers and review code to ensure a service degrades gracefully during expected failure modes
  • Improve our infrastructure-as-code practices to make it easier for engineers to launch well-architected services
  • Run load testing to ensure services meet our performance and capacity expectations
  • Facilitate a blameless learning review.

Sounds like a lot? Fortunately, you will be surrounded by a collaborative team with expertise in all these areas.

 Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Who You Are:

  • System Administrator, Software Engineer or operational/product support engineer in a dynamic 24X7 environment
  • Multi-tiered web application architecture
  • Background with the following:
  • 2+ years operating a public cloud environment (Azure, etc.)
  • 3+ years Engineering and SRE experience
  • Experience managing Microsoft Azure environments (VM's, NSG's, Resource Groups)
  • Supporting and troubleshooting applications and related issues
  • Experience with internet routing issues and troubleshooting
  • Writing effective shell or other scripting to automate procedures and workflow
  • Relational database software and concepts, specifically MS SQL
  • Hands on experience utilizing monitoring software tools such as Nagios, New Relic, Logic Monitor, ELK
  • You're hungry to learn new things. You're interested in learning about technologies both new and old, and helping your team learn about those technologies as well.
  • You like solving problems practically. Sometimes it makes sense to build something new. A lot of times it makes sense to make it good enough. Once in a while you just have to leave a comment apologizing to future SREs.
  • You are a proactive communicator. You strive to be articulate and empathetic in your interactions and believe in "working out loud" to share work early and helpfully.

Examples of Likely Performance Metrics

  • Documentation – The creation of useful documentation that can be used by colleagues and peers to resolve incidents and execute changes.
  • Ticket Quality – The creation of Change and Incident tickets that accurately and completely document the body of work required to resolve incidents and execute changes.
  • On Call Coverage – The management of Alert based Incidents generated during a given week, and the complete documentation of these Alerts, Incidents and Problems
  • Customer Satisfaction – The overall satisfaction of internal and external customers to the quality of completed work.
  • Problem Management and Incident Review Process – Participation in the Incident Review and Problem Management process, and the completion of assigned tasks.
  • Communication – the ability to successfully communicate ideas, Incidents, Changes and other operational elements in both a written and verbal context.
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

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