Site Reliability Engineer IV - ePay

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The Site Reliability Engineer IV is responsible for ensuring ePay application is highly available, resilient, secure and scalable. Our ideal candidate is well-versed in modern cloud-based architecture, experienced in designing systems for reliability as well as implementing monitoring, alerting, and ops automation. Candidate will have proven experience in change management, emergency response and experience working with development teams to help create automated pipelines and solutions required for continuous delivery in an Agile Dev/Ops environment.Principal duties and responsibilities:

  • Automate anything and everything! (Infrastructure build out, testing, deploying, monitoring, etc)
  • Design and assist in the authoring of software tools that reliably manage application delivery
  • Implementation of proactive monitoring, alerting, trend analysis and self-healing systems. Perform quality reviews, manage operational issues
  • Partner with development team in defining and implementing improvements in service architecture
  • Ensure services are designed with 24/7 availability and operational readiness and rigor
  • Improve predictability and reliability of software releases, workflows and operating software.
  • Collaborate with Product and Support teams to plan and deploy frequent product releases
  • Reduce application deployment windows by leading company towards automated pipelines and solutions required for continuous delivery in an Agile environment.
  • Reduce mean time to recovery (MTTR) by helping troubleshoot, monitor, alert, and automating recovery.
  • Implement SRE tools, processes, and best practices
  • Interface with Dev/Product/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
  • Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
  • Explore and innovate new cloud and HA technologies, features, and tools

Required Experience:

  • Bachelor's degree in Computer Science and or equivalent practical experience.
  • Solid knowledge of Linux and experience in production support activities
  • Fundamental understanding of TCP/IP, load balancing, routing, firewalling, clustering basics, DNS, HTTP/s
  • Fluency with at least one current generation scripting language used by DevOps professionals (Bash, Python)
  • Experience with Continuous Integration and Continuous Delivery concepts, best practices including Infrastructure as code, utilizing tools like Terraform, Cloudformation, Ansible, Chef, Puppet or an equivalent
  • Proven experience with DevOPS log/monitoring/metric collection toolsets ELK, Thanos/Prometheus etc
  • Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
  • Hands-on experience with AWS
  • Development Experience is a Must
  • Experience in Taking Application Code and Third-Party Products and Building Full End-to-End Pipelines to Build, Test and Deploy Complex Systems
  • Ability to Containerize an Application and Build a Process Around Creating Containers and Pushing them to an Artifact Repository
  • Understand General Networking Concepts, Connectivity, Systems Architecture, Disaster Recovery

Estimated Salary range for this position: $120,000-140,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/DisclaimerGHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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