Site Reliability Engineer II at Vertafore

| Greater Denver Area
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$75,000-$80,000

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.

· Address support escalations from Customer Support and IT Operations teams.

· Debug and correct application configurations, codes, database queries, and data to restore an incident.

· Collaborate with the product owner and product manager for any solutions that required non-operational development engagement. 

· Peer review on code changes as required.

· Apply reverse engineering to troubleshoot on the issue.

· Automate support processes. 

· Automate and maintain deployment pipelines.

· Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.

· Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.

· Recommend and collaborate with others to innovate and implement solutions to optimize product and team performance.

· Take ownership of root cause analysis to resolve problems permanently.

· Create and maintain runbooks that outlined development support procedures.

· Participate or lead in assigned projects.

· Communicate solutions effectively to technical and non-technical teams.

· Comply with standard processes and security policies when implementing solutions.

· Be on call as required to respond to the emergency escalation that engagement of development needed.

· Mentor others as required.

Qualifications:

· BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.

· 3+ years of similar working experience.

· Good grasp in Agile software development methodologies.

· Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.

· Exposure in writing database queries on SQL Server or equivalent database platforms.

· Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.

· Experience in navigating on Linux environment is preferred.

· Candidate without Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.

· A fast learner and comfortable with fast tempo environment.

· A problem solver and ability to simplify complex issues.

· Skilled in creating runbook for support processes.

· Have a sense of urgency and ability to meet deadlines. 

· Great team player and ability to work with minimal supervision.

· Great interpersonal skills.

· Able to deliver the message effectively to a technical and non-technical audience.

· Able to comply with processes and procedures.

· Able to maintain professional composure in any situations.

· Exposure to ITIL framework highly desired.

· Flexible in working extended hours on occasions or as required.

· Exposure to the insurance industry is desired but not mandatory.

Additional Requirements and Details:

  • Travel required up to 10% of the time.
  • Ability to work remotely with a stable internet connection on an as-needed basis
  • Located and working from an office location (when required)*
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.

*Our offices are currently closed due to COVID-19 and are scheduled to re-open mid 2021.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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