Site Reliability Engineer I (Entry-Level)
We are looking for a passionate technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization.
Responsibilities:
- Build knowledge on how the applications works, its underlying architecture, and data relationships.
- Address support escalations from Customer Support and IT Operations teams.
- Debug and correct application configurations, codes, database queries, and data to restore an incident.
- Collaborate with the product owner and product manager for any solutions that required non-operational development engagement.
- Apply reverse engineering to troubleshoot on the issue.
- Automate support processes.
- Automate and maintain deployment pipelines.
- Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.
- Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.
- Take ownership of root cause analysis to resolve problems permanently.
- Create and maintain runbooks that outlined development support procedures.
- Collaborate with others to innovate and implement solutions to optimize product and team performance.
- Participate in projects as required.
- Communicate solutions effectively to technical and non-technical teams.
- Comply with standard processes and security policies when implementing solutions.
- Be on call as required to respond to emergency escalation that required development engagement.
Preferred Experience:
- BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
- Exposure to Microsoft Windows and Microsoft .NET frameworks.
- Exposure in writing database queries on SQL Server or equivalent database platforms.
- Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.
- Basic knowledge to navigate on Linux environment is preferred.
- Candidate without Windows or Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.
- A fast learner.
- A problem solver.
- Ability to document procedures.
- Able to meet deadlines.
- Able to work in a team and fast tempo environment.
- Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
- Able to comply with processes and procedures.
- Able to maintain professional composure in any situations.
- Flexible in working extended hours on occasions or as required.
- Exposure in the insurance industry is desired but not mandatory.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment.
If you're looking for challenge and opportunity, reach out to us at www.vertafore.com/careers