Site Reliability Engineer - AI DevOps
Say hello to possibilities.
It’s not everyday that you consider starting a new career challenge.
We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.6 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition.
We are creating the best UCaaS product to communications of our customers more comfortable, fast ,and efficient. This vacancy is a great opportunity to take a participation in rapidly growing AI services of RingCentral. AI DevOps Team will support our developers to deliver their product to stages, production, monitor it and watch on product reliability. You will work with world-wide environments with clusters where applications are running in. This is a young team, where you will be able to implement modern SRE practices and try cutting-edge technologies.
Responsibilities:
Provide ongoing support of the Stage & Prod environments that are placed in public clouds;
Improvement Observability of the Product and Infrastructure it placed in;
Support integrations with other Products and collaborate with Teams owning them;
Write high-quality documentation;
Improve deployment process: CI/CD pipelines, automations and so on and so forth.
Requirements:
Technical Experience:
Confident Linux administrator and common experience as administrator of services used by customers (internal or external);
Monitoring Systems and Observability Tools: Prometheus & Grafana; ELK;
CI/CD experience: Git & GitLab, Bazel or Jenkins;
DevOps & SRE practices understanding, including common toolset, approaches, deployment strategies et cetera;
IaaC: HashiCorp Terraform, CloudFormation;
Public Clouds –Networking, Containers. DNS, other common public clouds services: computing, storages, billing, user management and roles control (AWS);
Docker & Kubernetes: near to CKA level;
Networks: TCP/IP, NAT/PAT, HTTP(s), DNS;
Basic experience with databases administration (MySQL or PostgreSQL);
Automations: Python in Linux Administration;
Understanding of Change & Incident management processes
Personal:
Team player;
Culture of documentation;
Will be a plus:
Kubernetes extensions: Istio, Flagger and others;
VoIP Network protocols and technologies;
Understanding what is AI, how it works, what are ML, DL;
Harbor docker registry;
Strong Python;
Familiarity with WebRTC, practice experience in audio/video-conferencing system support;
Familiarity with GCP.
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $88,000.00 and $110,500.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.