ServiceNow Developer Senior

| Greater Denver Area | Remote
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
The ServiceNow team works to help support and develop the ServiceNow platform. The candidate will work directly with the customer to understand their needs and requirements, to propose solutions to business problems and help direct the technical delivery of the ServiceNow technology. The role involves working closely with the team including IT managers, the technology organization and departments throughout the business to champion the ServiceNow product, whilst striving to meet new business requirements. The team and our customer base are distributed globally.
What you will be doing:

  • Assist Business Analyst with gathering customer requirements and develop and implement products to meet the requirements.
  • Work with Internal customers for requirement clarifications and architecting solution designs.
  • Develop new enhancements and custom apps and deploy to ServiceNow instance. This will require expertise in JavaScript, Glide API, Business Rules, Workflows, Client Scripts, UI Policy, UI Actions.
  • Design and develop solutions leveraging Domain Separation within the ServiceNow platform
  • Contribute in team design reviews and code reviews with other teams and team members
  • Design and develop solutions that require complex scripting within the ServiceNow Platform leveraging Jelly, Java scripting leveraging the Glide APIs
  • Design and develop integrations of other in-house developed and 3rd party system tools and applications with ServiceNow.
  • Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements.
  • Identify requirement gaps to maintain a high degree of quality in the solution build and provide configuration options to meet specific requirements identifying respective pros and cons for each option.
  • Follow and maintain development standards and guidelines
  • Follow and maintain integration standards and guidelines
  • Ensure that ServiceNow standard best-practices are utilized for all configurations and customizations. Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education.
  • Provide training for tool functionality both in person and through using other virtual methods.
  • Actively support the Program Team by acting as a focal point when queries arise around process design, functional specifications, test planning, tool functionalities and capabilities.
  • Document the technical requirements and as built documentation.
  • Participate in project meetings/daily scrums and communicate development status.
  • Support multiple instances of the platform including Development, QA, and Production.
  • Analyze System log files and recommend changes and enhancements to applications and system configurations.
  • Code, test, debug, implement, and document highly complex programs. Ability to develop complex test plans to verify logic of new or modified programs.
  • Research information from existing systems, analyze program and time requirements. Prepare time estimates and justifications for assigned tasks and provides recommendations to project managers.
  • Support project personnel in resolving fairly complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming.
  • Work closely with the business analysts and development team to assist in the appropriate extension, integration or development of the platform. Develop, publish and maintain statistical, management and custom reports.
  • Analyzing, creating proof of concepts, designing, developing and customizing business applications
  • Perform code deployments between instances
  • Designing and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs.
  • Lead technical discussions and arrive at appropriate solutions while working and mentoring other junior team members
  • 24/7 support of the ServiceNow platform which also includes monitoring, maintaining and resolving tickets through the queue management process.


What you bring:

  • Bachelor's degree and equivalent combination of education and experience.
  • Requires ServiceNow development experience including managing ServiceNow Jakarta version or above.
  • 5+ years of ServiceNow developer and admin experience
  • Strong analytical skills with the ability to extensively analyze business processes and work flow.
  • Solid understanding of SDLC processes
  • Working knowledge of Agile methodologies
  • Effective writing skills with the ability to document application configurations, system design and architecture, and workflow designs.
  • Self-motivated and can work independently as well as within team projects
  • Candidate must be able to communicate effectively with customers, system administrators, team members and management and use sound judgment when considering enterprise impacts of technical decisions.
  • Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently.
  • Knowledge and experience working with ServiceNow Security features, administering Users, Roles, Groups, ACLs.
  • Knowledge of CMDB, Business Services Maps, and knowledge of ServiceNow UI tools such as Service Portal.
  • Should have in-depth configuration and development knowledge across all core ServiceNow modules - IM, PM, CM, KM, CMDB, Discovery, Catalog, Portal, SLAs, Integration with other systems.
  • Working knowledge of the APIs, web services and standard relational database concepts required.
  • Experience working with source control integration of ServiceNow with GIT.
  • Experience working with Jelly scripting, Glide API, Java scripting and working knowledge of various JS frameworks like AngularJS, NodeJS etc.
  • Ability to create technical documentation including UML diagrams, integration flow diagrams, and ERD diagrams
  • Candidate must have some knowledge with the ServiceNow Platform and the ability to troubleshoot and restore the application.
  • Candidate must be ServiceNow Certified System Administrator and ITIL V3 Foundation Certified.
  • Hands on experience in Java/JavaScript and open source tools in a Windows Platform, MySQL and agile development environment.
  • Experience with database design schemas and data modelling.
  • Strong web application development with Java based server environments such as Apache Tomcat.
  • Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML
  • Knowledge of Eclipse IDE JUnit.
  • Test driven development experience desired
  • SQL Experience a plus
  • .Net development a plus
  • Previous experience of working in a SCRUM environment.
  • Strong requirements gathering experience. Ability to work with business users and clients
  • A background in IT Service Management or Customer Support is highly desirable

.
View our benefits here: https://cdn.phenompeople.com/CareerConnectResources/FIGLUS/documents/2021BenefitsSnapshot-1611561721803.pdf The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay For Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.$91,200-153,210
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

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