Senior Site Reliability Engineer

| Remote
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Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use the Nylas communications platform to process over 1.2 billion API requests and 20TB of data per day from providers such as Gmail, Microsoft Exchange, Outlook, Yahoo! and more. 

Who We Are
Nylas was founded in 2013 by a couple of MIT graduates who were passionate about making complex systems simpler. Co-founder and CTO Christine Spang saw that email use was growing at a steady rate, yet there wasn’t a simple way to unify this data-rich tool in a way that developers could easily integrate with this data. She and a small team (at the time) set out to fix this. Fast-forward to 2020, Nylas has successfully raised funding from Spark Capital, 8VC, ScaleUP, Round13, Citi Ventures, Slack Fund, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot, and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost.

Our Work Philosophy
Nylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles.

AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. Nylanauts can work from the slopes of Missoula or beaches of San Diego. Wherever motivates them; inspires them to be better versions of themselves. And if Nylanauts wish to work from an office in one of our hubs(San Francisco, Denver, New York City, Toronto, and London), they can! The workspace is there to be utilized.

Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.

So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work!
 
About the Role:
You'll help build and scale the infrastructure our platform runs on and the tools our developers need to get work done. Our SRE team is responsible for the infrastructure layer of our API platform—the base operating system (including security), CI/CD & deployment tools, monitoring, and observability tools, and our horizontally sharded data storage layer which stores tens of terabytes of data. Right now, our open-source Python sync engine regularly archives terabytes of data across a massive SQL cluster, and our Flask APIs handle tens of millions of requests a day. We aim to scale that several times over in the next year.
 
At Nylas, “DevOps” is a part of our engineering culture, not a role we’re looking to fill. Our development team shares the pager with operations and makes their own deploys. We’re always looking for ways in which we can have specialists who delight in really knowing different parts of systems but still avoid being siloed away.
 
We keep our code and infrastructure automation in the same repo, and you’ll be empowered to make application changes necessary for scaling and reliability in collaboration with our development team. Our stack includes Python, MySQL, Redis, AWS, Debian GNU/Linux.

Qualifications

  • You have 5 years of production engineering experience
  • You value communication and empathy as much as technical prowess
  • You can navigate a Linux command line
  • You have experience automating systems using any modern configuration management system (Chef, Ansible, Puppet)
  • You have experience running services on a cloud platform (AWS, GCP, Azure)
  • You can write reliable code in at least one scripting language (Python, Ruby, Perl, JavaScript etc.), though this won’t be a focus of our interview process
  • You’re excited to create a modern, scalable infrastructure and automate away drudgery

Nice to have

  • Experience with monitoring systems, databases, or service orchestration using terraform (but don’t worry, it’s OK to learn this stuff on the job if you don't know it already)

Perks/Benefits

  • Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
  • Healthcare: 90% of medical, dental and vision coverage for you and your family
  • Retirement Plan: 401k & RRSP with a company match (super rare for a startup)
  • Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
  • Education Stipend: annual education & development benefit
  • Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
  • Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.

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Location

The Nylas office is in the heart of downtown Denver! The office is easy to get to with Union station being just a quick 2 minute walk.

An Insider's view of Nylas

How would you describe the company’s work-life balance?

Chaotic schedules and intense workloads come with the territory of a startup, but at Nylas "healthy work-life balance" is more than a catchy buzz phrase. After 6 months, it's mandatory that employees take 2 weeks off. On top of unlimited PTO, we also have 14 paid company holidays. Overall, I'd say work-life balance at Nylas is hard to beat!

Natasha

People Operations Coordinator

How do you collaborate with other teams in the company?

Customer Success is a collaborative, cross-functional role at any organization. At Nylas, I've had the opportunity and pleasure to collaborate with Product, Marketing, Onboarding and Support. There's always a challenge to take the lead on, and something new to learn from your colleagues with every opportunity

Angie

Customer Success Manager

How does the company support your career growth?

Nylas has introduced me to large scale distributed systems and supported my career aspirations by allowing me to pursue a career on the sales side despite being hired and working as an engineer. We have hired experts across the entire organization that I learn from every day, the easy way.

Jonny

Senior Sales Engineer

What is your vision for the company?

My vision is to transform the analog nature of communication to actionable, automated workflows, and grow our company to be the best we can be by hiring the best employees.

David

Sr. VP of Engineering

What are some social events your company does?

Nylas is a remote-first, distributed company, so a lot of our social events take place virtually. We have yoga practice on Mondays, and Book Club on Wednesdays. On Fridays we mix it up with happy hours: : we'll have a live performance, chat via avatars in a Gather.town space, or watch a nerdy show together at the e(N)dweek Nerdout!

Sarah

Sr. Employee Experience Specialist

What are Nylas Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Restricted work hours
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Mandatory annual consecutive 2 week for all employees.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Nylas offers $1,000 a year toward education reimbursement. Nylas wants to support both personal and professional goals, so $500 of that can be used on personal development!
Online course subscriptions available
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