Senior Server Engineer at Zoom Video Communications

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Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.

The Senior Server Engineer will be responsible for Zoom Phone Server task design & development, production issues and solutions, server enhancements, ticket support & solution, requirements analysis, supporting new customer features, supporting new SBC features, problems analysis, and supporting the Operations team with their deployments

Requirements:

  • Bachelor's Degree in Computer Science or related field
  • 5+ year's experience with the following:

Zoom Phone Server Task Design & Development (30%)

  • Design the overall architecture for Zoom Phone tasks and communication interfaces with client & web teams, including detailed control flow at SIP level

  • Work with Web Development team on SQL Design and Data structure management in Redis

  • Use C/Lua to implement control logic

  • Clearly specify control command requests and their interaction between clients, servers, and the interaction flow with other server modules

  • Drive tasks across teams and ensure seamless feature roll out after release plan

  • Work cross-functionally with the database team to review any SQL changes

  • Responsible for unit & integration tests with client/web team

  • Ensure tracking logs are easy-to-understand for future debugging

Zoom Phone Server Production Issues Analysis & Support (10%)

  • Support our Operations team to check production issues on time

  • Ability to prioritize and drive issues to resolution in a timely manner

  • Review issues and solutions to improve our code/processing flow, etc

Zoom Phone Server Enhancements (10%)

  • Research technologies and improvements that will enhance features, server control flow, performance etc.

  • Ability to work with a diverse, distributed team to discuss and implement future enhancements & possible solutions

Zoom Phone Ticket Support & Solution (20%)

  • Analyze customer tickets and work with the support team to ensure we have a clear understanding of customer problems

  • Obtain exact call records by acquiring logs, capturing files, calling numbers and gathering any account and relevant information, that helps us document control flow based on info in ELK logs

  • Work with engineering team to find final resolution that resolves and closes customer issues

  • Review issues and take action, as needed to improve our system

Customer New Features Requirements Analysis (10%)

  • Work with PM/TPM to ensure new feature requirements are accurately understood

  • Design use-cases and review them with the team, to give clear direction and delegate tasks

  • Collaborate with the Engineering team to confirm the final design, scope and assign the task leader and owner


Work with SBC Team on New Features Design and Problems Analysis (10%)

  • Discuss and review current issues with SBC technical support

  • Report any new SBC issues and work with the Engineering & QA teams to find a solution

  • Work with the Engineering team to improve our Client & Server control flow to match SBC requests

Support for Operation Team Deployments (10%)

  • Support the Operation Team with any problems during deployment

  • Support testing of basic functions after new package deployment, including, but not limited to: basic calls, hold, transfer, recording, merge call, upgrade to meeting, network changes

  • Work with Operations team to discuss and review deployment details for new release

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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