Senior Salesforce Solution Architect
We are hiring a Salesforce FSL Solution Architect, who is passionate about leading strategic initiatives and making a huge impact on projects. As an EPAMer, you'll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Apply now to learn more about this exciting opportunity.
A Senior Solution Architect is responsible for the design of one or more applications or services within the Salesforce platform and is an intricate part of a solution development and project team. You must have a balanced mix of technical and business skills and will work with the customer and team on a creating a streamlined strategic plan.
Req.#334962277
RESPONSIBILITIES
- Serves as a functional leader for Salesforce projects, especially for Field Service Lightning (FSL)
- Translates business requirements into well written user stories and well architected solutions that best leverage the Salesforce platform and products
- Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility, functionality, and fit for a client's specific business needs
- Define business outcomes and success criteria
- Engage with customer stakeholders, project management, product owner, SMEs, and our internal delivery team to design and deliver the best possible solution
- Provide thought leadership on improving customer operations by using Salesforce
- Perform fit-gap analysis between customer requirements and Salesforce capabilities
- Create solution design documents including user stories and process flows
- Handle multiple, simultaneous clients
- Be driven by customer success with a roll up your sleeves, solution oriented, and team player attitude
- Facilitate discovery and working sessions, managing the participants and agenda to drive understanding of business needs and pain points
- Provide support in sales calls, solution presentations, and assist with sizing customer requirements
- Build strong customer relationships and become a trusted advisor
- Be able to travel up to 40% annually
REQUIREMENTS
- 5+ years of CRM industry experience including other CRM software
- Software Consulting experience, particularly working on large, enterprise projects
- Advanced experience with Salesforce.com configuration and custom development
- 5+ years of Salesforce platform experience (2-3 recent projects with FSL)
- Expert of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud)
- Proven ability to design and optimize business processes and integrate business processes across disparate systems
- Excellent written and oral communications skills
- Experience writing user stories to capture Salesforce requirements
- Active Salesforce Certifications strongly preferred (Sales, Service, Community, FSL, and CPQ)
- Salesforce Administrative Certification required
- Experience in agile approaches to project management
- Experience with data migrations from third-party systems to Salesforce
- Experience with enterprise integration tools and extract, transformation, and load (ETL) tools a plus
- Application development experience with JavaScript, XML, HTTP, Java, C++, ASP, SQL a plus
- Must be authorized to work for any employer in the US
BENEFITS
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
ABOUT EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
ADDITIONAL
- This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process