Senior QA / Test Automation Engineer - Contact Center

| Greater Boulder Area
Senior QA / Test Automation Engineer - Contact Center

Job Type:
Full-Time, Exempt
Location: Boulder, CO
Department: QA - Engineering
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We're creating cool, disruptive products and we need your help!

Job Description:

RingCentral is the market leader in integrated communication products with telephone, video conferencing, messaging and contact center software. Our contact-center products power mission-critical systems for businesses large and small, require unrivaled uptime, unlimited scalability, enormous flexibility to support any business need or workflow, and an exemplary user experience. To meet these needs, we are searching for only the best engineers and QA to help expand, grow our onshore and offshore engineering teams, and participate in building world-class products. 

We are looking for a talented Senior Quality Assurance (QA) / Test Automation Engineer to join the RingCentral Engineering team in our Boulder, CO office. In this position, you will work with front-end and back-end engineering teams and QA to help execute on the product roadmap and work with existing team members to improve and automate test strategies and software configurations, define test strategies, develop and execute test cases to diagnose issues and bugs, and participate in defining and communicating best practices.

You'll work side-by-side with on-shore and off-shore teams, have opportunities to engage in peer code reviews with engineers across multiple disciplines, participate in sprint planning ceremonies, and help to elevate the quality and spirit of the team and product. Through this role you will have the opportunity to explore cutting edge technologies, work on enterprise-class mission critical software, experience large-scale problems at work, and collaborate with engineers and QA throughout the world to continue to enhance our contact-center offering. You should expect to work approximately a 60/40 split between automation engineering and manual testing, while automation coverage is improving.

You should be self-motivated, exceptionally organized and detailed oriented, excited about technology and SaaS products, and relentlessly passionate about quality, stability, and detailed documentation. Motivational, constructive and positive teamwork are key values we hold, and so must you.


  • Work with Engineering teams and architects to improve and automate test strategies and software configurations
  • Help build a solid on-shore QA testing and automation process with existing QA engineers
  • Design, drive, and build new automated unit and integration tests with front-end (Selenium, etc) and back-end (Java, Spring, etc)
  • Mentor less senior QA testers in testing and documentation best practices
  • Coordinate with product development engineers to design all test plans and analyze all functional and nonfunctional requirements for all automation test framework and provide training to staff if required
  • Implement test cases, evaluate results, prepare test data and design functional tests in required framework
  • Develop and execute test cases to diagnose issues and bugs, creating test data when required
  • Work with engineers to understand new and existing features to gain context of the product and platform 
  • Design and document testing scenarios to comprehensively cover new features and functionality
  • Continual work with offshore regression testing teams on knowledge transfer and process improvements
  • Continually adapt existing practices / principles to accommodate the changing product and technological landscape
  • Occasional off-hour availability for production testing on release nights
  • Participate in Agile / Scrum activities, Sprint Plannings, Standups, etc. 
  • Participate in code reviews and product demos
  • Work with onshore and offshore teams in collaborative capacities


  • Minimum of 5 years in QA Testing or QA Engineering
  • Ability to review and expand upon Front-end and API Integration and Backend Unit test frameworks and implementations
  • Ability to think critically and comprehensively about complex systems
  • Proven ability to learn new systems
  • Excellent documentation / writing abilities
  • Relational Database experience (MySQL, Postgres, SQL Server, etc) - preferred
  • Familiarity with Linux operating system - preferred
  • Desire to learn and document new systems
  • Ability to perform repetitive tasks as needed to ensure quality software
  • Desire to join a high-performing engineering team
  • Solid references

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM


We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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