Senior Production Engineer

| Remote
Why Red Canary
Red Canary was founded to make security for every business better by protecting organizations around the world from cyber threats. Our combination of market defining technology, processes, and expertise delivered using an innovative SaaS model is preventing breaches every day.
The Red Canary Engineering team builds and operates the platform to deliver unmatched threat detection and response. We process billions of events per day from hundreds of thousands of systems worldwide. We are on the front lines of cybersecurity with unique opportunities to utilize new technologies and solve the hardest problems in cyber security.
Why You Matter
Operational systems and applications that provide security to customer environments require 24/7 availability. The organizations that provide the most reliable operational systems are driven by teams that are passionate about keeping production environments up and available beyond customer expectations. These teams are hyper-focused on monitoring production systems, identifying potential and realized issues as early as possible, attacking and resolving these issues in real-time, and improving tools and processes to prevent future recurrences.
Delivering that level of 24/7 operational availability is paramount to the Red Canary charter of being our customers’ top security ally. As a Senior Production Engineer, you will use your technical expertise to develop tools and processes to enhance the resiliency of our systems while also enhancing monitoring, troubleshooting and resolution efforts. Your expertise with infrastructure technologies will allow you to support Red Canary’s response to, and resolution of production incidents. You will evaluate issues realized in Production and update the infrastructure-as-code (IAC) baseline to introduce automation that negates the need for human operators to intervene. You will be the subject matter expert that the Production Team relies on to resolve real-time issues experienced in operations, and to understand the root cause of failures.
Who You Are
You are passionate about working in 24/7 operational environments that leverage cloud, container, and IaC technologies and services (AWS, Kubernetes, Terraform, Salt). You use your skills and experience to address production impacts, either directly or through/with your team members. You use your software development/ systems administration/ scripting skills and knowledge of IaC to improve reliability, observability, and availability of production systems and applications. You understand configuration management best practices and how they enable reliable production systems.
You are diligent about capturing and sharing best-practices around troubleshooting and resolution of issues. You love to use your skills and experiences to coach other team members and grow their skills. You understand the urgency in resolving production issues in real-time, but also establish actions and plans to implement strategic fixes that address root problems.
You have experience performing and documenting root-cause-analysis. You have experience accepting responsibility for maintaining applications and systems that were externally developed.
The ideal candidate has demonstrated success managing 24/7 operational systems. A strong technical skill-set with infrastructure, cloud, container, and monitoring tools and technologies is required.

  • Lead by example by addressing production issues and technically mentor and coach other team members.
  • Develop playbooks to troubleshoot and address recurring issues.
  • Develop root cause analysis for internal and external stakeholders.
  • Develop and report metrics describing production system availability, uptime, and responsiveness.
  • Develop and implement tools and processes to increase monitoring of production systems and applications.

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

There’s a thing we do at Red Canary called BEASTMODE. On a quarterly basis, everyone comes to Denver and we spend three intense days together.The reason it’s called BEASTMODE is that in the very early days of the company, we’d spend endless hours in a single room, fueled by ample amounts of caffeine, building a company of which we could be proud.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Providing such an exceptional level of support and care that our customers renew and expand their commitment to partnering with us. I hope that the Red Canary level of post-sale support becomes the model our competitors and partners are chasing.

Stacie

VP, Customer Care

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare and dental coverage including fully paid premiums
Flexible PTO
401k and flex-spending accounts
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend of $1000

Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Vacation & Time Off Benefits
Generous PTO
Red Canary offers Flexible Time Off for vacation time as well as sick time and other leave benefits.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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