Quantum Metric, Inc.

Quantum Metric helps companies improve their user experience with Continuous Product Design..

Colorado Springs, CO

Remote

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Developer + Engineer//C++//Golang//Java//Javascript//Python//

Senior Platform Services Engineer

Quantum Metric, Inc.

| Greater Denver Area | Remote

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Quantum Metric

Quantum Metric is paving the way for Continuous Product Design, which is a cross-team approach to building better digital products faster. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

Our Culture

Our number one goal at QM is happy people, happy culture. In addition, we are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products.

Who are we?

Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

What will you do?

As a Sr. Platform Services Engineer, you will be creating and refining the services that drive both our infrastructure and end-user applications. We work with Go, TypeScript, Kubernetes, Kafka, MySQL/MariaDB, and Google Cloud Platform services, but we believe in using the right tool for the job. Our services ingest and expose mountains of experience and analytics data to Quantum Metric applications as quickly and efficiently as possible. You’ll own features and be an integral part of a DevOps culture where you’ll be responsible for building, deploying, and maintaining parts of the application.

Who are you?

You love developing software and your passion for building with code is palpable. You love spending time creating high-throughput data capture/data processing systems. You are particularly fond of building and using distributed systems to solve problems at scale. You love building applications and tooling on top of Kubernetes, and you know what it takes to operate a reliable service using tools like Prometheus and Grafana.

While you’re a developer with a passion for writing good code, you also enjoy brainstorming sessions with your peers and product owners to discover the best solution to a problem. You see the importance of providing input and considering the points-of-view of those around you. At the end of the day, you enjoy being part of a healthy team culture that practices mutual respect.

Skills

You are skilled with Go or have experience in Python, C++, Java, or a similar language and are willing to learn quickly.
You subscribe to the DevOps mindset and are as comfortable scripting Linux systems with Bash as you are monitoring the key performance indicators of your service with our observability tools.
You have built large-scale applications on top of Kubernetes, maybe even K8s controllers and operators.
You also have familiarity with both SQL and NoSQL systems.
Proficiency with TypeScript or JavaScript is another plus, as much of our stack is Node.js powered.
You’re curious and self-motivated, so you’re probably really familiar with a variety of different tech. We understand the value of learning continuously and expanding out of your comfort zone.

Requirements

Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, Code School Certification or equivalent
Experience with Go, TypeScript/JavaScript, Kubernetes and MySQL/MariaDB
Experience automating workflows with various scripting languages

Bonus

Experience with Google Cloud, specifically GKE and BigQuery
Using technologies like Kafka or Google Cloud PubSub to build event-driven systems
Experience with Redis and NoSQL databases
Experience with Spark, Flink, Beam, or any other popular batch/streaming systems

Perks, Benefits, & Compensation

This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD
Healthy Rewards – Discount Programs
401k and Options / Equity
Time off (Paid Vacation, Sick, Holidays)
12 company holidays
3 weeks (120 hours) accrued vacation
Sick leave (according to state mandated allocation)
Parental/Adoption Leave
Promotional Opportunities
Rewards and Recognitions programs
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
Latest MacBook Pro and awesome swag delivered to your door
Supportive and collaborative culture
Compensation: $100,000- $175,000

About Quantum Metric

Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.

Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric is an E-Verify employer.

#LI-REMOTE

#BI-Remote

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Where we are

The Quantum Metric home office is in Colorado Springs, with additional offices in Denver, LA, and Washington DC metro.

Technology we use

Engineering
Product
Sales & Marketing

- JavascriptLanguages
- SqlLanguages
- HTMLLanguages
- CSSLanguages
- D3JSLibraries
- ReactLibraries
- ReduxLibraries
- ExpressFrameworks
- Node.jsFrameworks
- BigQueryDatabases
- Quantum MetricAnalytics
- IllustratorDesign
- InVisionDesign
- PhotoshopDesign
- ConfluenceManagement
- JIRAManagement
- WordpressCMS
- HubSpotCRM
- SalesforceCRM

Dana Henderson

Enterprise Account Executive

Connected While Remote

A work-from-home culture that’s fun, supportive and connected

Even though many employees now work remotely, Henderson said Quantum Metric’s culture hasn’t missed a beat. They do virtual happy hours, socially-distant meetups and even implemented a company-wide fitness challenge. Henderson’s favorite of the bunch are the weekly virtual coffee dates called “Quoffees,” where employees from a different team, city or even country are randomly matched so they can get to know one another.

Cool virtual events like this help us all feel more connected while remote. Our culture has always been very collaborative, supportive and family-like.

Jason Brodie

Software Engineering Manager

Making an Impact

Helping companies make critical business decisions

The way Brodie thinks about tech has evolved in his three-plus years at Quantum Metric, and it all revolves around impact. Multiple times, he’s heard about customers saving millions of dollars because Quantum Metric’s system exposed a crucial finding. Instances like this have made him realize the importance of observability and insights, and reminds him that the product the engineering team develops solves tangible problems.

Seeing firsthand how customers use and rely on our system to make critical business decisions really changed my line of thinking.

Mark Treschl

Chief Customer Officer

Eyes Toward the Future

Evolving with a growing employee and customer base

Quantum Metric employed around 10 people when Treschl joined as an advisor four years ago. Today, that number has jumped to roughly 200. The influx of co-workers and customers was exciting and challenging, and during that period of growth, Treschl said he learned an important lesson: Change is inevitable. That’s why he has an eye toward the future to prepare for how the company will continue to evolve with its customer base.

Agility not only applies to software development, but also to people and process as well.

What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture

Partners with Nonprofits

The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.

Friends outside of work

Eat lunch together

Intracompany committees

Quantum Metric Culture Crew (QMCC) puts together company events and initiatives To strengthen our bond with each other and community.

Daily sync

Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.

Open door policy

We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Diversity

Highly diverse management team

Unconscious bias training

Hiring Practices that Promote Diversity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity

Health Insurance & Wellness Benefits

Disability Insurance

100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.

Dental Benefits

We cover 50% of the employee's premiums.

Vision Benefits

We cover 50% of the employee's premiums.

Health Insurance Benefits

3 health plans to choose from. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.

Life Insurance

Wellness Programs

We care deeply about the overall wellness of each team member. May is our Wellness Month where we have a variety of programming targeting physical, occupational, emotional, and mental health wellness.

Onsite Gym

Team workouts

We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Performance Bonus

Quantum Metrric's performance bonus plan includes everything from cash rewards, additional Equity, to President's club,

Match charitable contributions

Our company matches employees' contributions to a non-profit organization, charity: water.

Child Care & Parental Leave Benefits

Generous Parental Leave

We provide up to 8 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.

Flexible Work Schedule

Remote Work Program

For employees outside our home office location, we have employees across the U.S. who either work from their home office or to a company designated office facility.

Vacation & Time Off Benefits

Generous PTO

Paid Volunteer Time

Earth Day is. company paid half-day if you choose to get out in your community and give back to the planet.

Paid Holidays

9 holidays plus 1 floating holiday

Perks & Discounts

Casual Dress

We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!

Commuter Benefits

We offer a FlexPass for individuals that commute to our Denver Office.

Company Outings

Annual holiday gatherings and team building activities.

Stocked Kitchen

At the home office location.

Happy Hours

Parking

Free parking at the home office and some paid for parking at company designated office facility.

Relocation Assistance

Offered on a case-by-case situation

Home Office Stipend for Remote Employees

We offer a Work From Home stipend for office supplies for our new hires.

Professional Development Benefits

Diversity Program

Lunch and learns

Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.

Cross functional training encouraged

Promote from within

Mentorship program

View full list of perks + benefits

An Insider's view of Quantum Metric, Inc.

What’s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Every is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.

Trevor

Senior Product Marketing Manager

How do you collaborate with other teams in the company?

One of the exciting parts about working at Quantum Metric is we don’t work in silos. The Product Support team is at the center of all the action. We collaborate every day with Product, Engineering, Cloud Ops, Customer Success, Marketing....you name it. It really feels like one big team.

Jen

Product Support

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.

Jesse

Software Quality Engineering Manager

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.

Mario

CEO and Founder

What projects are you most excited about?

I work on a feature that will give customers a more complete and granular picture of the situation when their website is having an issue. The Quantum Metric platform has a lot of data about how a customer’s website is working, and the goal of this feature is to automatically, and in real time, surface anomalies from across the whole data set.