Quantum Metric, Inc.
Quantum Metric helps companies improve their user experience with Continuous Product Design..
Colorado Springs, CO
Remote
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Developer + Engineer//C++//Golang//Java//Javascript//Python//

Senior Platform Services Engineer at Quantum Metric, Inc. (Greater Denver Area, CO or Remote)

Quantum Metric, Inc.
| Greater Denver Area | Remote
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🐲Quantum Metric
Quantum Metric is paving the way for Continuous Product Design, which is a cross-team approach to building better digital products faster. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

😎Our Culture
Our number one goal at QM is happy people, happy culture. In addition, we are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products. 

🚀 Who are we? 
Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

🔧 What will you do? 
As a Sr. Platform Services Engineer, you will be creating and refining the services that drive both our infrastructure and end-user applications. We work with Go, TypeScript, Kubernetes, Kafka or Pulsar, MySQL/MariaDB, and Google Cloud Platform services, but we believe in using the right tool for the job. Our high-throughput, high-volume ingestion system makes data available to our customers as quickly and efficiently as possible. You’ll own features and be an integral part of a DevOps culture where you’ll be responsible for building, deploying, and maintaining parts of the application.

🐉 Who are you? 
You love developing software and your passion for building with code is palpable. You love spending time creating high-throughput data capture/data processing systems. You are particularly fond of building and using distributed systems to solve problems at scale. You love building applications and tooling on top of Kubernetes, and you know what it takes to operate a reliable service using tools like Prometheus and Grafana.

While you’re a developer with a passion for writing good code, you also enjoy brainstorming sessions with your peers and product owners to discover the best solution to a problem. You see the importance of providing input and considering the points-of-view of those around you. At the end of the day, you enjoy being part of a healthy team culture that practices mutual respect.

� Skills

  • You are skilled with Go or have experience in Python, C++, Java, or a similar language and are willing to learn quickly.
  • You subscribe to the DevOps mindset and are as comfortable scripting Linux systems with Bash as you are monitoring the key performance indicators of your service with our observability tools.
  • You have built large-scale applications on top of Kubernetes, maybe even K8s controllers and operators.
  • You also have familiarity with both SQL and NoSQL systems.
  • Proficiency with TypeScript or JavaScript is another plus, as much of our stack is Node.js powered.
  • You’re curious and self-motivated, so you’re probably really familiar with a variety of different tech. We understand the value of learning continuously and expanding out of your comfort zone.

💡 Requirements

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, Code School Certification or equivalent
  • Experience with Go, TypeScript/JavaScript, Kubernetes and MySQL/MariaDB
  • Experience automating workflows with various scripting languages

⭐️ Bonus

  • Experience with Google Cloud, specifically GKE and BigQuery
  • Using technologies like Kafka, Puslar, or Google Cloud PubSub to build event-driven systems
  • Experience with Redis and NoSQL databases
  • Experience with Spark, Flink, Beam, or any other popular batch/streaming systems

🏆 Perks, Benefits, & Compensation

  • This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
  • Group benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD 
  • Healthy Rewards – Discount Programs
  • 401k and Options / Equity 
  • Time off (Paid Vacation, Sick, Holidays)
  • 12 company holidays
  • 3 weeks (120 hours) accrued vacation
  • Sick leave (according to state mandated allocation)
  • Parental/Adoption Leave
  • Promotional Opportunities 
  • Rewards and Recognitions programs 
  • One-time stipend for work at home employees
  • Flexible work environments
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program 
  • Lead Referral Program
  • Latest MacBook Pro and awesome swag delivered to your door
  • Supportive and collaborative culture 
  • Compensation: $100,000- $175,000



About Quantum Metric
Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.

Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
 
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric is an E-Verify employer.
The personal data you share will be used by Quantum Metric as set forth in our Job Applicant Privacy Notice.

#LI-REMOTE
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Quantum Metric, Inc.
Senior Platform Services Engineer
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Where we are

The Quantum Metric home office is in Colorado Springs, with additional offices in Denver, LA, and Washington DC metro.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
Dana Henderson
Enterprise Account Executive
A work-from-home culture that’s fun, supportive and connected
Even though many employees now work remotely, Henderson said Quantum Metric’s culture hasn’t missed a beat. They do virtual happy hours, socially-distant meetups and even implemented a company-wide fitness challenge. Henderson’s favorite of the bunch are the weekly virtual coffee dates called “Quoffees,” where employees from a different team, city or even country are randomly matched so they can get to know one another.
Cool virtual events like this help us all feel more connected while remote. Our culture has always been very collaborative, supportive and family-like.
Jason Brodie
Software Engineering Manager
Helping companies make critical business decisions
The way Brodie thinks about tech has evolved in his three-plus years at Quantum Metric, and it all revolves around impact. Multiple times, he’s heard about customers saving millions of dollars because Quantum Metric’s system exposed a crucial finding. Instances like this have made him realize the importance of observability and insights, and reminds him that the product the engineering team develops solves tangible problems.
Seeing firsthand how customers use and rely on our system to make critical business decisions really changed my line of thinking.
Mark Treschl
Chief Customer Officer
Evolving with a growing employee and customer base
Quantum Metric employed around 10 people when Treschl joined as an advisor four years ago. Today, that number has jumped to roughly 200. The influx of co-workers and customers was exciting and challenging, and during that period of growth, Treschl said he learned an important lesson: Change is inevitable. That’s why he has an eye toward the future to prepare for how the company will continue to evolve with its customer base.
Agility not only applies to software development, but also to people and process as well.
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What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture
Volunteer in local community
We support a yearly community clean up on Earth Day and hold multiple events throughout the year to raise money for Charity Water.
Partners with Nonprofits
The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Friends outside of work
Eat lunch together
Intracompany committees
Quantum Metric Culture Crew puts together company events and initiatives To strengthen our bond with each other and community. We also have various Employee Resource Groups for employees to join.
Daily sync
Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.
Open door policy
We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.
Dental Benefits
We cover 50% of the employee's premiums.
Vision Benefits
We cover 50% of the employee's premiums.
Health Insurance Benefits
3 health plans to choose from. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.
Life Insurance
Wellness Programs
We care deeply about the overall wellness of each team member. May is our Wellness Month where we have a variety of programming targeting physical, occupational, emotional, and mental health wellness.
Onsite Gym
Team workouts
We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!
Mental Health Benefits
Virtual Mental Health appointments are fully covered by our company-provided insurance. It is important to us to make sure all our people are happy and healthy!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
QM matches 50% of the first 6% of employee contributions to 401k.
Company Equity
Performance Bonus
Quantum Metrric's performance bonus plan includes everything from cash rewards, additional Equity, and President's Club.
Match charitable contributions
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. We provide 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Quantum Metric embraces remote work. We provide a home office stipend to make your workspace as effective as possible.
Company sponsored family events
Our QM Parents Employee Resource Group has put on several events for our kiddos including live Read-Alouds and a Halloween costume contest.
Vacation & Time Off Benefits
Generous PTO
QM offers 15 days paid vacation time and encourages all employees to take time off to recharge.
Paid Volunteer Time
Earth Day is a company paid half-day where we all get out in our communities and give back to the planet.
Paid Holidays
9 holidays plus 1 floating holiday
Perks & Discounts
Casual Dress
We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!
Commuter Benefits
We offer a FlexPass for individuals that commute to our Denver Office.
Company Outings
We have annual holiday gatherings and frequent team building activities. We also have our annual LEAP User Conference.
Stocked Kitchen
All of our offices are stocked with snacks and supplies!
Happy Hours
Parking
Free parking at the home office and some paid for parking at company designated office facility.
Relocation Assistance
Offered on a case-by-case situation
Home Office Stipend for Remote Employees
We offer a Work From Home stipend for office supplies for our all new hires.
Professional Development Benefits
Diversity Program
Lunch and learns
Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.
Cross functional training encouraged
Promote from within
Mentorship program
View full list of perks + benefits

An Insider's view of Quantum Metric, Inc.

What’s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Every is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.

Trevor

Senior Product Marketing Manager

How do you collaborate with other teams in the company?

One of the exciting parts about working at Quantum Metric is we don’t work in silos. The Product Support team is at the center of all the action. We collaborate every day with Product, Engineering, Cloud Ops, Customer Success, Marketing....you name it. It really feels like one big team.

Jen

Product Support

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.

Jesse

Software Quality Engineering Manager

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.

Mario

CEO and Founder

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