This is a remote role, which can sit in any of the following 24 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, TN, TX, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
Guild is hiring a Sr Quality Assurance Manager to help build out and manage the QA team within our organization. In this role, you will grow Guild’s QA team by hiring, mentoring, and working cross-functionally to build scalable, modern QA processes and systems. This role will work across the entire technology organization to understand and drive quality initiatives.
Additionally, the Sr QA Manager provides guidance on understanding business requirements and objectives. They will lead the evaluation and testing of new or modified software to ensure it meets requirements, establishes and maintains high-quality standards/processes, and provides mentoring or guidance to direct reports as well as less experienced peers.
The Sr QA Manager will report to the Sr Director Quality.
As Sr. Manager Quality Assurance you will:
- Lead a team of distributed QA engineers embedded within our engineering teams.
- Serve as a QA Subject Matter Expert on best practices, techniques, and QA programs.
- Ensure high standards of quality are met by guiding and shaping team efforts.
- Work with product and engineering leadership to build our strategy for quality assurance.
- Lead by example, guiding QA engineers as they verify and ensure systems are meeting requirements, coaching them to dig into (RCA) defects or troubleshoot issues.
- Drive the administration and usage of our Test Case Management system.
- Provide guidance on the creation of our test environments and systems.
- Guide the engineering teams in how they determine the priorities of their QA/QC efforts.
- Actively support escalated issues from both internal and external customers.
- Help to implement Service Level Agreements and Targets across Guild.
You are a strong fit for this role if you have:
- Vast experience in software QA at many companies and a few industries.
- Substantial experience managing teams across multiple companies and industries.
- Deep understanding of Quality Assurance concepts and methodologies.
- Proven ability to implement successful QA programs within fast-growing companies.
- Hands-on experience with API, functional, compatibility, acceptance/smoke testing, ad-hoc/exploratory, database, regression, staging, installation, and multi-platform testing.
- Extensive experience using issue tracking systems and test case management tools.
- Excellent problem-solving skills, including the ability to solve complex problems in the face of time pressure and information/resource constraints.
- Ability to manage changing business needs; excellent time management skills required.
- Superb verbal, written, and presentation communication skills.
Helpful for Success:
- Working knowledge of Amazon Cloud Architecture and its services.
- Testing experience in security, mobile products, and cloud-based applications.
- Experience building QA practices for platform companies that use APIs/Microservices.
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $120,000-$150,000, as well as company stock options.
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for your future
- 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
- 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth