Senior Cloud DevOps Engineer at Red Canary (Remote)

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Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
We believe operational systems and applications that provide security to customer environments require 24/7 availability. The organizations that provide the most reliable operational systems are driven by teams that are passionate about keeping production environments up and available beyond customer expectations. We are dedicated to monitoring production systems, identifying potential and realized issues as early as possible, attacking and resolving these issues in real-time, and improving tools and processes to prevent future recurrences. 

Delivering that level of operational availability is paramount to the Red Canary charter of being our customers’ top security ally. As a Senior Cloud DevOps Engineer, you will apply your technical expertise to improve the resiliency of our systems while also enhancing monitoring, troubleshooting, and resolution efforts. Your expertise with infrastructure technologies will enable you to support Red Canary’s response to, and resolution of production incidents. You will evaluate issues realized in Production and update the infrastructure-as-code (IaC) baseline to introduce automation that negates the need for human operators to intervene. You will be the authority that the Production Team relies on to resolve real-time issues experienced in operations, and to understand the root cause of failures.

What You'll Do

  • Lead by example by addressing production issues and technically mentoring and coaching other team members.
  • Develop playbooks to address and solve recurring issues.
  • Develop root cause analysis for internal and external partners.
  • Develop and report metrics describing production system availability, uptime, and responsiveness.
  • Develop and implement tools and processes to increase monitoring of production systems and applications.

What You'll Bring

  • A passion for working in 24/7 operational environments with cloud, container, and IaC technologies and services such as AWS, Kubernetes, Terraform, and Salt.
  • Software development, systems administration, or scripting skills along with knowledge of IaC to improve reliability, observability, and availability of production systems and applications.
  • An understanding of configuration management standard methodologies and how they enable reliable production systems.
  • Diligence around learning and sharing best-practices around troubleshooting and the resolution of issues.
  • Your love for building relationships and mentoring and growing the skills of your team members.
  • Your ability to swiftly resolve production issues in real-time, while establishing actions and plans to implement strategic fixes that address root problems.
  • Experience performing and detailing root-cause-analyses.
  • Proven success in managing 24/7 operational systems.

Targeted base salary range: $125,000 - $145,000 + bonus eligibility and equity depending on experience.


Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://resource.redcanary.com/rs/003-YRU-314/images/BenefitSummary2022forRecruiting.pdf

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • RustLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • BasecampProject Management

Location

Our state-of-the-art HQ is located in the brand new McGregor Square centered in Denver's historic LoDo. From inception we have been hybrid workforce.

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Curiosity. If you are asking questions, building on what you just learned, and relating it to something known, then you are truly curious about what you’re learning and you will become an expert.

Diane

Director of Product Support

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What does career growth look like on your team?

Customer Solutions Engineers possess a blended skillset that intersects business, security and technical. Team members can grow within their role or continue to develop their talents into positions such as technical account manager, security architect, and evangelist.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend

Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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