Salesforce QA

| Greater Boulder Area
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Description

At KPA we are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Excellence, Agility and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

 

Come join our team of talented professionals and work with a company that appreciates and rewards people who make a difference.

 

Are you passionate about SFDC implementations that drive efficiency to extraordinary levels? Are you up for the challenge of helping to mature and grow an organization by creating a clean flow of data throughout the organization?

 

KPA is looking for someone that can grow with our company, increasing our Salesforce utilization, efficiency and integration with business processes in a smart, well-planned, and effective manner.  This position will primarily focus on QA testing processes for changes and updates to integrated business critical systems.   In coordination with business users, management and other IT resources or vendors, this person will provide guidance for system changes and enhancements.  

 

To be successful, you will need to be organized, self-sufficient, and able to communicate clearly and effectively with business stakeholders, you will test and aid in the design of a solutions that meet their business needs. You will know that you have been effective when manual processes are now automated, emails “workflows” are now in Salesforce, and anyone at KPA with a Salesforce logon can see the same information as what was previously hidden in emails, shared drives, etc. 

 

Key responsibilities will include

  • Advise and lead the establishment of QA best practices in a Salesforce environment that is integrated with other business critical applications. 
  • Hands-on integration and regression testing.  
  • Develops and implements Quality Assurance tests and techniques to ensure successful implementation of software and hardware solutions.  
  • Identifies, evaluates and proposes testing tools
  • Develops testing strategies for use within project and functional teams
  • Identifies, establishes and provides desired reporting of QA Practice effectiveness
  • Coordinates and performs test execution
  • Ensures all applicable compliance and security requirements are verified within the QA process for each end product
  • Documents key processes and workflows to ensure optimal understanding and collaboration
  • Provides QA testing estimates 

 

In the first 30 days you will:

  • Begin learning KPA's Salesforce and integrated business operations software solutions, where we've been and the vision for the future that promotes our growth and scales efficiently. 
  • Participate in BizOps Team Sprint Planning activities. 
  • Dig into the current Microsoft Azure structure so that you know when a work item or bug is available for testing (and in which environment)
  • Start testing.
  • Start building your own QA backlog, test cases, test scenarios, structure, etc. following best practices in support of the ability to scale the QA and testing processes 
  • Collaborate on updates to current deployment process, Azure templates, reporting structures, and more, setting QA up for success and the ability to  report on  bugs and status at the daily stand-up meeting.
  • Determine plan to increase Salesforce Code Coverage
  • Determine strategy for Profiles, Roles, Users, etc. for QA Testing across all environments
  • Understand the CDM Model and infrastructure as it relates to the Enterprise Service Bus (ESB) both in production and in test
  • Participate in ESB Team and User Acceptance Testing (UAT) activities. 

 

In the first 60-90 days you will:

  • In collaboration with peers and leaders, investigate and make recommendations for improvements and additions to testing and QA processes. 
  • Gather requirements and work with the various organizations to create meaningful feature design to help improve our business around Order Entry and Provisioning
  • Create and/or edit training documentation for ongoing Salesforce.com support in Knowledge
  • Participate in change management/release process 
  • Identify and present automated testing recommendations (use cases)
  • Regularly perform cleanup procedures, assisting in the development of business practices for data entry and standardization

In the first 6 months you will: 

• Continually improve  documentation of QA processes, test cases, test scenarios, and workflows 

• Regularly audit field usage and overall system adoption 

• Implement automated testing

• Undertake additional analysis and reporting projects 

 

What you’ll love about us …

• A Lightning-enabled Salesforce with minimal custom objects used

• A target rich environment for enablement and valued-added impact

• Working across Business Operations: Sales, Marketing, Finance, and Customer Support

• Agile/Scrum methodology

• Work with a great team in a fun, driven and collaborative atmosphere with great benefits

 

 

 

Requirements

  • Five years or more in software-related Quality Assurance and testing including various forms of estimating QA tasks
  • Five years or more of software development experience
  • Five years or more of hands-on experience with testing and defect tracking tools
  • Knowledge on SOQL & SOSL Query language 
  • Proven ability to communicate effectively while promoting collaboration both internally across functional teams and with external vendors.  
  • Ability to analyze and develop processes, workflows and modeling.
  • Ability to manage multiple requests, activities and tasks simultaneously.
  • Proven ability to work independently and take ownership of your area of responsibility.  

Knowledge and understanding of the following is a plus:

  • Development Languages such as C#, Java, JavaScript and others
  • Experience working in agile (scrum) methodologies

 

Position Details

• Full-time, exempt position

• Reports to the Senior Program Manager, Technology Department

• Located at KPA’s corporate headquarters in Lafayette, CO

 

A little about Us….

KPA is a proven SaaS technology partner for corporate compliance and human resource professionals seeking opportunities to raise productivity, control expense, and mitigate financial and reputational risk via business process automation, improved safety and workplace compliance, and better HR practices. With KPA’s proven portfolio of end-to-end solutions and operational best practice, clients can unlock opportunities to drive down costs, mitigate risk, and enhance the employee experience at a lower cost than clients can achieve internally.

 

Founded in 1986, KPA is now owned by Providence Equity Partners, a top-tier private-equity company, and is focused on delivering SaaS solutions to the small and mid-size business (“SMB”) markets. KPA is a major competitor in a fragmented $4B market with significant “tail wind” of 10% annual market growth.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • Power BIAnalytics
    • BalsamiqDesign
    • CanvaDesign
    • FigmaDesign
    • MiroDesign
    • UXPinDesign
    • Aha!Management
    • AsanaManagement
    • Google DocsManagement
    • SmartsheetManagement
    • TrelloManagement
    • AzureManagement
    • VisioManagement
    • Chorus.AICRM
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • SalesLoftCRM
    • ZoomInfoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • SmartsheetProject Management

Location

Our headquarters is located in the CirclePoint Corporate Center in Westminster, right off US 36 between 104th and 112th. Minutes from the Westminster Promenade, a major entertainment and food hub.

An Insider's view of KPA

What's something quirky about your company?

We have such a diverse workforce! From the Sales team to QA Analysts; people who've spent their careers in auto dealerships to new Environmental Health and Safety graduates; from the steel industry in PA to compliance software in OK to auditors on both coasts and everywhere in between. I'm so pumped to work with so many different kinds of people!

Meghan

Human Resources Generalist

How do you collaborate with other teams in the company?

I love how enthusiastic other teams and departments are to work together. Everyone in the organization is willing to lend a helping hand whether it’s through a quick ping, email, or a video call. It’s energizing being at a company that feels like one big team!

Emma

Senior Financial Analyst

What makes someone successful on your team?

Being in a client facing role, holding a professional & positive demeanor is crucial to one’s success. The ability to empathize with varying clients’ needs & changing communication styles are also essential. Most importantly though, is relationship building. It is our job to instill trust with our clients & once this happens, the rest is simple.

Matt

Client Success Manager

What are KPA Perks + Benefits

KPA Benefits Overview

KPA strives to create a productive work environment by supporting employees and their families with competitive benefits.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Most of our roles have the flexibility to work remotely within a hybrid model.
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
KPA's DEI Group helps to create an inclusive environment for our diverse workforce by developing internal training and organizing events and initiatives within the community.
Hiring practices that promote diversity
KPA is careful to source diverse candidates and interviews fairly based on skills and aptitude. Our recruiting team contiunally collects and analyzes data to promote equity in our hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
KPA has provided a place for employees to gather online to take live yoga, stretching, and meditation classes.
Mental health benefits
KPA's EAP and Teledoc programs are available to all employees are easy to use resources to support and promote mental health during the pandemic.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid parental leave.
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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