Salesforce Configuration Admin
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Company Description
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
Salesforce.com as used at Zayo is a highly customized and integrated system that supports not just Sales, but also all our primary order processing and service management operations. Integration to other systems is high and is continuing to grow.
Fully-qualified candidates will have a bachelor’s degree or equivalent work/technical experience. They will be self-motivated with a strong work ethic and comfortable working in a rapidly changing environment. They will also be willing to travel occasionally and to be on call 24x7 for emergencies on a rotation with team members.
The Salesforce Support Team is part of Zayo’s Information Services Team. This team is the liaison between Salesforce Developers and the users of Salesforce. The Salesforce Support Team troubleshoots and works with end-users to ensure that Salesforce meets their needs and keeps pace with changes in operations, policies and/or procedures.
Responsibilities
Logging and tracking identified system problems through resolution, and providing day to day technical support via daily administration of IT Salesforce Support Cases.
Managing user access and permissions through User setup, Roles and Role Hierarchy, Profiles, Zayo Roles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security.
Assisting with configuration of Salesforce including managing List Views, Email Templates and Page Layouts.
Working with Salesforce Development team to assist with managing workflow rules, validation rules, field updates and validators.
Providing Report and Dashboard training and where needed assisting users with Report/Dashboard design and management.
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements and communicating future changes.
Providing guidance and advice towards the business regarding use and changes of Salesforce.
Developing, documenting and implementing training for users and coworkers on processes, policies, application configuration and help related materials.
Managing 3rd Party Salesforce Partners including Backupify.
Managing special projects as assigned.
Qualifications
A Bachelor’s degree in a technical field or equivalent work experience.
Must be comfortable in rapidly changing and sometimes ambiguous work situations.
Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects.
Excellent communication and analytical skills and a strong work ethic.
Telecommunications order processing experience preferred.
CO pay range: $58,100-$81,270
Benefits, Rewards & Wellness
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.