Overview

The pathway to a stable career is changing in the U.S. and many young adults are struggling to navigate that path. We believe that everyone - not just the fortunate few - deserve a great education to kickstart their working lives. For the 30+ million working young adults who’ve yet to finish college, finding a path back to school is expensive and overwhelming. Moreover, it’s often entirely unrelated to their current work, the next step in their career, and their long term goals. But Guild is paving a new path - providing great job training and degree programs for working adults. We offer a mix of customized classes and programs, and we also work in partnership with top American universities to provide college degree programs for our students. Our work is directly with top American employers looking to build modern and relevant programs for their employees. We help Guild members take the next step towards a meaningful career, with a community to support them along the way.

As a Salesforce Administrator you will:

• Build, manage and administer a Salesforce instance as a core component of the products we use to communicate with and support our students
• Work with our burgeoning Salesforce Department to enhance Guild Educations day-to-day operations within Salesforce and to support our employees, staff and students
• Generate and build reports, including ad-hoc requests, that offer insight and measurement of success for our product, operations and business teams that empower them to make informed decisions
• Work in coordination with the engineering and product team to best integrate and utilize Salesforce and other data related tools
• Implement and/or test third-party integrations with Salesforce that help to accurately transfer data between multiple systems, including external systems
• Create and manage custom objects, fields, formulas, validation rules, views, custom workflows, and processes
• Design and implement automated solutions to ensure that internal data including Salesforce data remains accurate and clean
• Participate in weekly stand-ups, sprint reviews, retrospectives and analytics meetings and reflections.
• Help identify and choose data analysis tools to serve reporting needs of the business

We hope you:

• Have experience working on multiple large Salesforce implementation projects
• Are a certified Salesforce Administrator with Salesforce Administrator experience
• Have familiarity with Salesforce’s new Lightning Experience, and a nice-to-have would be experience building on the Lightning platform, experience with SOQL and Visual Force would be great too.
• Have experience working with product and engineering teams integrating systems using Salesforce APIs or other data related tools
• Have strong written and verbal communication skills, especially for documenting system requirements or integrations
• Familiarity with analytics tools such as Google Analytics, Wave Analytics, Segment or MixPanel
• Have experience with data manipulation and visualization tools such as Chart.io, Excel, or PostgreSQL
• Are meticulous about ensuring data is accurate and valid
• You are a Team player and have a great sense of humor
• Love learning and can bring that spirit to our company and the Guild community
• Have a customer-centric view and want to get to know our students
• Want to work on technology that improves the lives of people who need it most

We want you if your mindset includes:

• A sense that you’re a builder, not an editor
• A strong sense of accountability and co-ownership of challenges
• A desire to work in an environment where priorities change as we learn
• Ambition to help achieve our mission
• A love for the all hands-on deck feel of a startup—no task too big or too small
• Humility as a team player with a willingness to a diversity of assignments - incredibly difficult challenges to somewhat mundane tasks - depending on the day
• Passion for entrepreneurship & social impact in the higher education and employment space

Why us?

• We’re a mission-driven company with a proven business model that addresses a massive problem and market opportunity. It’s our goal to to support as many Guild members as possible, and change the world along the way
• We offer a competitive salary and benefits package
• We’ve recently closed our $8.5M Series A round, and we’re eager to bring new members to our team who can help us keep up with our growth
• We’re a rapidly growing team with 40+ years of combined experience at three different ed tech companies, guided by leading investors including Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures
• Training in Design Thinking - we’re disciples of the process with experience building businesses at Stanford’s Design School, and we love sharing the methodology
• Our co-founders have collaborated together for 10+ years, including two past ventures in education technology and higher ed, and are committed to building a community and company where we all love to work
• Unlimited growth potential - we’re looking to grow smart, talented people with our company

What you won’t get from Guild:

• Micro-management or hourly directions. We want people who thrive when given ownership and autonomy to take initiative and run with projects. That said, we’ll support you and give you feedback regularly
• A 9-5 mentality. We believe in what we’re trying to accomplish and work hard to try to do it. This doesn’t mean putting in face time. It does mean working until the job is done
• Reverence for the status quo. We believe what’s out there today for our students doesn’t cut it, plus we love change and believe it’s our job to function as a learning organization. That means near-constant evolution, reflection and change
• Corporate pace or precision. At Guild, done is better than perfect. If you like having certainty about your plans or dislike quick turnaround times, we’re not a great fit
• Corporate perks. We’re scrappy and place our students first above all else. Everyone who works with us full time is an equity owner, and we want you to love coming to work but that unfortunately won’t include a $500 chair or an on-tap kombucha bar ;-)