Quality Assurance Specialist
Ibotta is looking for a Quality Assurance Specialist to help the Success Operations team maintain high-quality campaigns by implementing sustainable process solutions to eliminate setup errors. In addition, this position will assume the responsibility of launching shopper content into the app post-setup. To be successful in this role, you must have extremely high attention to detail, think outside the box and take a collaborative and analytical approach to problem-solving. You must be able to provide recommended solutions to QA process improvements, as well as implement and measure the benefit of these solutions.
What you’ll do:
- Ensure internal contract and campaign setup accuracy; collaborate cross-functionally to troubleshoot incorrect setup and ensure financial and functional success of programs.
- Serve as last line of defense before launching campaigns to 17mm+ users.
- Have a full understanding of how the Business Operations department works with all other internal departments.
- Leverage learnings to develop and refine an audit process that scores quality across the team while reporting findings to key stakeholders.
- Prepare standardized quality audit reports by collecting, analyzing and summarizing campaign setup and billing information to drive superior client services.
- Identify error trends and work cross-functionally with other departments to implement procedures, or build tools that will reduce Ibotta’s operational costs.
What we’re looking for:
- 1-2 years of experience in a QA/QC or process driven role.
- Strong attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion.
- The ability to communicate effectively across teams and with different levels of management.
- Proficient ability in Excel and google docs.
- Self-directed and capable and making an impact with varying levels of direction.
- A talent for project management and a knack for seeing a project through from start to finish.
About Us:
Headquartered in Denver, CO, Ibotta (“I bought a...“) is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases through a single smartphone app. The company partners with leading brands and retailers to offer rebates on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more. Ibotta is the premier destination for rewarded shopping on mobile and has paid out more than $250 million in cash back to its users. Launched in 2012, Ibotta has 23 million downloads and is one of the five most frequently used shopping apps in the United States.
Additional Details:
- This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
- Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
- Applicants must be currently authorized to work in the United States on a full-time basis.