☆ Challenging problems, cross-functional teams, collaborative approach

☆ Great inclusive culture, flexible working options, mentorship programs

The following states are approved as remote work locations for this position: CA, CO, FL, GA, HI, IA, MI, NC, NY, OH, SD, TN, TX, WA. All other states are not in consideration for this role at this time.

About Us

Here at Pushpay, we are leaders in our industry supporting 10,000+ customers to drive social good in communities around the world through our suite of SaaS products. In the 2021 financial year we were honored to process US$6.9 billion in charitable giving. We think that makes for a pretty special environment to grow a career. Over the last few years, Pushpay has grown substantially, including an exciting acquisition in 2020 and the need to bring multiple products into a cohesive user experience that increases outcomes for our users. 

Our world class development team exists to build valuable software tools that drive community, connection and belonging for church leaders and members.  

We are a New Zealand based company, publicly traded on the NZX. Our engineering and product teams are based in Colorado Springs and Auckland, with additional support in Seattle. 

About the Role 

Here in our Colorado Springs office we are looking for someone to be the voice of quality, helping to find problems before users do. Our Quality Advocates are responsible for working with their fellow team members to provide the quality assistance needed to build great features. They keep the big picture of the project in view, help measure risk, and help to identify key issues such as performance problems or bugs.

Our team is constantly challenged with scaling, enhancing, and maintaining modern world class engagement and payment experiences through web and mobile apps. We want to grow our team with inquisitive people who are passionate about their craft. As well as being surrounded by other dedicated and talented team members, we provide an environment that promotes open discussion about approaches to solve complex problems.

Job Responsibilities

Contribute to the success of the project by:

• Considering consistency throughout the application and test for quality through the lens of the end user
• Identifying edge cases and work with the team to determine those that need to be addressed
• Prioritizing tasks and projects in coordination with the team to ensure Product Manager needs are met in a timely fashion
• Developing and implementing a test plan for each feature
• Showing deep knowledge of each project to help thoroughly confirm projects meet quality standards and project requirements
• Thoroughly confirming functionality and vouching for its quality as it prepares to be shipped to production
• Advocating for higher quality in areas that have shown quality challenges or areas that would prove to be particularly disruptive to the customer
• Demonstrating mastery of assigned software to be a resource to the team as well as other departments
• Troubleshooting and helping resolve critical issues that need to be resolved quickly
• Being a leading voice for quality and quality practices within Product and Engineering
• Maturing the team’s QA practices through understanding, implementing and documenting best practices; keeping the organization apprised of and/or implementing emerging QA trends in the industry.

You are expected to be a team player which includes:

• Positively contributing your knowledge and experiences in team meetings
• Giving input and contribute to retros and demos
• Giving and receive constructive feedback
• Willingly helping and coaching others
• Assisting team members that need help and respond to them in a timely manner
• Collaborating consistently with Product and/or Design to ensure work meets their standards

Additional Expectations:

• Maintain up-to-date knowledge of the company software
• Maintain up-to-date knowledge of QA best practices and guidelines

Key Competencies:

• Listening: Tune in accurately to opinions, feelings, and needs of other people. Empathetic. Patient. Let others speak. Listen actively.
• Assertiveness: Take a stand on issues without being excessively abrasive.
• Oral Communication: Communicates well one on one, in small groups, and public speaking. Fluent, quick on their feet, and has a command of their language. Keeps people informed.
• Written Communications: Communicates clearly to bring understanding about issues found. Proactive in communicating and collaboration to make projects meet or exceed requirements.
• Negotiation Skills: Achieves favorable outcomes in win/win negotiations.
• Persuasion: Persuasive in change efforts, selling a vision. Convincing.
• Leading Edge: Reaches out to peers. Is approachable. Leads peers to do what is best for the company. Constantly benchmarks best practices & expects others to do the same. Leaves a current role better than when started.
• Pragmatism: Generates sensible, realistic, practical solutions to problems.
• Detail-Oriented: Have an eye for the little things, able to dig in to the lowest level. Thinks through and checks all the finer points.
• Critical Thinking: Able to think through risk and process issues. Can wrap their minds around a feature, how it would impact the end user.

About You

You will be a member of a feature team of developers, a project manager, and a designer. You will be responsible for delivering world class solutions that drive user outcomes in your product area, and contributing to a cohesive experience across the product suite. You value working directly with product managers, designers and developers on a daily basis; influencing others to ensure the best outcomes for our users and our product. You deeply care about people, and have a passion to create a place where talented people want to work. 

A qualified candidate will typically have: 

• 2-5 years of relevant QA experience in agile development environment
• Excellent written and verbal communication skills, including the ability to clearly convey complex processes and thoughts.
• Interpersonal communication and conflict coaching experience.

Physical Demands and Work Environment

• The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% Employer-paid premiums for Medical, Dental, and Vision benefits plus 401(k) program
• Annual training allowance
• Department and team events
• Flexible working program
• Competitive salary 
• Mac-based gear + latest UX tools
• Communicative leadership
• Volunteering options through our employee led Pushpay Cares team
• Grow your skills in an environment where self directed learning and growth are part of your consistent work rhythms

CO Pay Range: $60 - $70k