Quality Assurance Lead

| Colorado Springs

Who we are...

BombBomb makes it easy to use simple videos to build relationships through email, text and social media. Our team is scrappy and intelligent. Competitive and collaborative. Fun-loving and tenacious. We're close-knit and love adding new talent to the mix. Rehumanizing the planet can't be done without EXCELLENT people and we want to add you to our already amazing team!

Who we're looking for...

The QA Lead is a critical role in delivering products that delight and are easy to use. They will be working directly with other QA members and software engineers to find bugs in development, test the product in beta, and work closely to help applications deploy and run smoothly. Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking. Performing these roles will greatly reduce the time needed to confidently roll out features and products.

What you will do...

  • Provide leadership to the QA organization
    • Manage the on-boarding of new QA team member(s)
    • Mentor QA team members in QA best practices and help them incorporate those practices into their day-to-day activities
    • Oversee all aspects of QA including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
    • Resolve conflicts that may arise within the QA team
    • Ensure the QA team is focusing on automation along with manual testing
    • Push QA team continuously to innovate
    • Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance, etc. are getting covered
    • Should be focal point of contact for the QA team for all the escalations related to testing and Quality assurance
    • Collaborate closely with all customer-facing teams, Product, and Development to deliver tested products to our customers
  • Assure the quality of BombBomb’s Software Products
    • Work with QA team and developers to test (manual and automated) and qualify changes to BombBomb and associated products, features and tools such that fewer than one critical defect per quarter are released
    • Meet regularly with each Technical Lead to provide testing support and to ensure that timelines are being met such that all lines of development are covered by a QA analysis
    • Diagnose and identify bugs from incoming reports, producing excellent issue reports to developers
  • ​​​​​​​Be quick, efficient, and thorough
    • Use all your resources to provide issue reports quickly, testing products across operating systems, browsers and networks
    • Research quickly while being thorough to make sure information being communicated is accurate
    • Obtain product knowledge quickly and correctly, through self discovery, to be able to mature within the role
  • Advocate for our clients
    • Appropriately utilize the client success escalation process to consolidate, summarize and communicate problems our clients are encountering
    • Work with the BombBomb Insiders group, and other small focused user groups to test new features and changes in the real world
    • Be relentless in proactively defending the customer experience
  • Learn, innovate, and grow
    • Identify ways to increase the velocity at which we are able to run our test suites by leveraging tools such as Ghost Inspector, Selenium, etc.
    • Create quarterly milestones for yearly improvement projects and set deadlines for the team to complete them
    • In addition to goals that benefit the company, also work with your supervisor to establish goals around your own professional development. Demonstrate progress in every 1x1 meeting with your supervisor and to see how the position can grow or change

How you'll do it...

Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service

  • Leadership: Ability to lead and mentor team of QA members
  • Initiative: Ability to start things independently and without direction
  • Problem Solving: Finding solutions to difficult or complex issues
  • Intelligence: Adapts quickly to multiple projects and topics with the ability to learn on the fly
  • Communication: Speaks and writes clearly and articulately without being overly verbose or talkative
  • Listening Skills: Seeks to understand and learn the desired outcome of a project and your role within it
  • Teamwork: Work with each QA team member, developers, CS, and management to troubleshoot and work through bugs and issues
  • Efficiency: Handle project direction with minimal input for maximum results
  • Attention to detail: Able to multitask while focusing on all small details to help keep projects on task

Our ideal candidate will be or have...

  • 5+ years of QA experience for web and mobile responsive applications
  • Bachelors degree in computer science preferred
  • Confidence in your ability to create clear and concise test plans that will be utilized amongst the team
  • Experience creating test case scenarios from functional or technical specifications
  • Experience working with and training other QA analysts
  • Ability to multitask and work on many different projects at once
  • Self-motivated and proactive
  • Passion for education and inspiring others
  • Immaculate attention to detail

BombBomb Benefits Package Includes...

  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
  • 15 days paid time off
  • 9 paid holidays
  • 401k Plan with employer match
  • Weekly company-catered lunch
  • Fun workplace: happy hour every Friday and company game room
  • Annual Education / Development for your career growth
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BombBomb is in the heart of downtown Colorado Springs. We are in walking distance of great food, drinks, and entertainment - with amazing views!

An Insider's view of BombBomb

What’s the vibe like in the office?

The vibe at BombBomb is high energy and fun! Since our company is growing rapidly, employees are highly motivated and driven. One of our core values is fun, and that's just what we do all day long! Whether it's through our work or a game of ping pong, the office is always full of life.

Abby

Senior Sales Development Representative

What projects are you most excited about?

The projects that excite me most are ones that involve creative problem solving and collaboration with other people. I work with a ton of talented people and they are always willing to help me out and answer my questions, if I am improving, the team is improving. I’m constantly learning new skills because of the people around me.

Mattea

Email Designer

How does the company support your career growth?

Growth opportunities within BombBomb are exceptional. For myself, I have felt tremendous support from leadership and my peers as I’ve grown throughout the years. From attentive one-on-ones, to group training sessions, BombBomb provides a great platform to grow. The company can push hard at times, but I’ve never felt alone during times of struggle.

Jeremy

Lead Software Developer

What is your vision for the company?

We’re on a mission to rehumanize how you communicate. Most business communication is done through outdated, plain-text email. BombBomb changes that by making it easy to record, send, and track videos with the tools you use every day. If you want to help us and our customers rehumanize the planet, BombBomb would love to have you.

Rebecca

VP, Partnerships

How would you describe the company’s work-life balance?

Work-life balance is something that is taken very seriously among my team here at BombBomb. I am encouraged often to not burn myself out and to find my own pace. Leadership is aware of how important mental health is and how it drastically improves happiness in the workplace. At BombBomb, your family always comes first.

Conner

Deliverability Anaylst

What are BombBomb Perks + Benefits

BombBomb Benefits Overview

BombBomb offers health / dental / vision insurance, PTO and paid holidays, a 401k plan with company match, Short / Long term disability, and company paid life insurance. There are countless perks, including company sponsored lunch on BombBomb Friday, great beers on tap, professional development opportunities, and paid volunteer time.

Culture
Volunteer in local community
BombBomb sets aside philanthropic paid time off for every employee to volunteer to support causes they are passionate about.
Partners with Nonprofits
BombBomb has established partnerships with Non-profits in our local community, such as Mary's Home and Springs Rescue Mission.
Friends outside of work
Eat lunch together
Intracompany committees
BombBomb has the People Team with 3 pillars - Values in Action, Diversity & Inclusion, and Fun & Events. Participation is on a volunteer basis that rotates. This team fosters and builds the culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Fridays are the bomb at BombBomb! We enjoy lunch as a team every Friday and celebrate newcomers and people living out the core values. The winner gets two weeks in the corner (truly) Awesome Office. There is a walking/biking trail just steps away from our office and you can be IN the mountains within 15 minutes. The million dollar views of Pikes Peak keep us inspired and energized. We're always learning and growing so lunch-n-learns are common - we discuss everything from how to be an authentic leader to the magic of a true Customer Success experience and selling like a boss. Also, #HACKWEEK is legit and our developers wow us every time with their innovative creations.

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