How you will impact OrthoFi:
As a Quality Control Coordinator, the primary focus of this position is to work alongside our QA team to help them ensure adherence to our processes and measure the effectiveness of internal teams. This is an exciting opportunity for a self-motivated, curious individual who enjoys digging into data to solve problems collaboratively across different teams.
As the Quality Control Coordinator, you will support the team in conducting quality reviews with assigned groups, measuring process adherence, providing constructive feedback, reporting on trends, and working with your team to continually align. You will work on problems and projects that seek to answer core business questions where you will look to root cause analysis for your answers. You will administer many of our team's reports and may help in identifying trends in our data. The successful candidate will be a problem solver who pays attention to detail and wants to become better at using data to drive decision making.
Responsibilities include:

• Conduct Quality Reviews on RCM products to ensure consistency across individuals
• Measures Process Adherence and Ensures Compliance
• Weekly delivery of consistent, fair, and transparent feedback to individuals
• Categorize and reports on trends
• Root cause analysis on common issues
• Collaborate with Operations to increase effectiveness of reporting
• Support projects aligned with OKRs as needed
• Calibration with other QC Coordinators/QA Specialists on a bi-weekly basis to ensure methods are not dispersed

Skill Set:

• 1 year of experience in quality assurance or data analysis
• General technical and practical competence as it relates to data analysis, general statistics, trend analysis, and mathematics
• Understanding of different communication strategies that allow for more effective communication to cross-functional stakeholders
• Familiarity with different forms of root cause analysis (5 Why, Ishikawa, etc.)
• Ability to create basic items in Excel like charts, pivot tables, and is familiar with formulas like vlookup
• Previous experience with RCM platforms a plus
• Ability to explain complex trends to individual contributors so they understand their performance and ability to improve
• Ability to benchmark from historical data and identify trends
• Bachelor's degree preferred

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Casual dress atmosphere
• Company sponsored premium subscription to the Calm app
• Vendor discounts

** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Compensation: $17.00-$21.00/hour
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!