Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.

Granicus is looking for a Quality Assurance Analyst to ensure the quality control, performance compliance and smooth implementation of our customized software products. This role contributes to the overall quality of multiple software platforms has responsibilities related to the entire testing lifecycle, including hands-on testing, defect analysis, status reporting, and generating metrics. Experience with quality testing (across devices, browsers and various operating software) is required, and experience with Agile Implementations highly desirable.

Granicus releases new features and functionality frequently and the QA team is on the cutting edge of everything we do. In this role you and your team can become key product experts and drive how features are implemented.

What you Will Do -

• Draft quality assurance policies and procedures
• Develop and maintain testing processes for one or more applications in the Granicus product suite
• Investigate customer complaints and non-conformance issues
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Coordinate and support testing and/or audits conducted by external providers and/or customers
• Assure ongoing compliance with quality and industry regulatory requirements
• Ensure quality criteria is met for all types of test coverage before release

Who You Are & Traits You Possess -

• Bachelor's degree in Computer Science/Information Technology or related field, or software test related experience/knowledge
• 2+ years of software testing experience in a professional software development environment
• 2+ years' experience in a web-based testing environment (automated testing experience is a plus)
• Knowledgeable in JSON, JavaScript and SQL databases
• Experience with software compliance and performance testing, and developing test scripts
• Experience to exploratory testing techniques and risk-based testing
• Strong attention to detail
• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

Preferred Skills -

• Programming experience, preferably in one or more of the following: JavaScript, JSON, Python, SQL
• Familiarity working within an agile software development process (Scrum)
• Experience with browser compatibility testing
• Experience in a SaaS environment