Quality Assurance Analyst

| Colorado Springs
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Who we are...

BombBomb makes it easy to use simple videos to build relationships through email, text and social media. Our team is scrappy and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. Rehumanizing the planet can’t be done without EXCELLENT people and we want to add you to our already amazing team!

Who we're looking for...

The Quality Assurance Analyst will be responsible for developing and improving the perceived and measurable quality of BombBomb’s software products through manual and automated testing. This role will establish and regularly measure key performance metrics against agreed upon goals. This position requires the ability to work effectively under pressure to identify problems in a timely manner, along with the ability to work within a dynamic team environment.

By using an in-depth knowledge of BombBomb’s products and processes, the Quality Assurance Analyst’s primary focus is to test and verify desired outcomes for all new projects launched. This role will require a strong knowledge of the expected functionality of the project as well as a keen eye for the end user experience. The Quality Analyst will work closely with the Development and Product teams to ensure everything that is built is testable and thoroughly tested before release.

The Quality Assurance Analyst must possess strong analytical skills to develop and create test plans for each product release. Additional role requirements are to perform testing of software iterations and ensure stable results for existing functions of BombBomb in production.

What you will do...

  • Manually test products during the hand-off from Development to Product
  • Keep the customer experience top of mind during the testing process
  • Report found bugs back to Product
  • Partner with Developers to create test plans for all product + releases
  • Assist with coordination of alpha and beta test groups
  • Demo new products to Internal Customer as needed
  • Assist Customer Success and other departments with questions during product launches
  • Manage the Voice of Customer process
  • Incorporate more user stories in testing plans and full customer workflows
  • Play a strong role in the recap meetings for all Product launches. Work with the Product Managers to ensure this meeting is scheduled
  • Thorough documentation of testing processes and findings to ensure all bases are covered
  • Set-up and monitor automated testing when there are no active Product testing needs
  • Within 2 months have established dominance over manually testing process for Product. Goal is to effectively decrease release bugs and issues
  • Within 2 months you will co-own the Bug Database processes and enable better communication for all stakeholders invested in any bug
  • Catch, document and see to resolution an average of 2 bug per card you test
  • Author at least four valuable automated tests per month, while maintaining the growing suite
  • Continuously and effectively advocate for the reduction in active defects

How you'll do it...

Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service

Customer Experience: Be the last line of defense against bad user experience by keeping the customer top-of-mind during all testing phases.

Quality Assurance: As a manual Product Tester, you must have a strong knowledge of our web applications, inbox products, and mobile apps. You need to be aware of any quality assurance issues that arise with any of our products. You will work with customer facing departments, Product, and Development to determine scope, impact, and prioritization of all quality assurance issues.

Collaboration: With your experience in both Customer Care and Quality Assurance, you are the natural bridge between these two disciplines and thus are able to collaborate closely with all customer facing teams, Product, and Development to deliver tested products to our customers.

Attention to Detail: Does not let important details slip through the cracks or derail a project

Our ideal candidate will be or have…

  • 3+ years of software testing experience
  • Experience with Agile and/or Kanban development methodologies.
  • Experience with PHP / React / PHPUnit
  • Experience with Git
  • Experience with iOS and Android app testing
  • Experience in test case and defect creation
  • Knowledge of web service technologies and testing.

BombBomb Benefits Package Includes...

  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
  • 15 days paid time off
  • 9 paid holidays
  • 401k Plan with employer match
  • Weekly company-catered lunch
  • Fun workplace: happy hour every Friday and company game room
  • Annual Education/Development for your career growth
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Chorus.AICRM
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

BombBomb is in the heart of downtown Colorado Springs. We are in walking distance of great food, drinks, and entertainment - with amazing views!

An Insider's view of BombBomb

What’s the vibe like in the office?

The vibe at BombBomb is high energy and fun! Since our company is growing rapidly, employees are highly motivated and driven. One of our core values is fun, and that's just what we do all day long! Whether it's through our work or a game of ping pong, the office is always full of life.

Abby

Customer Success Manager

How has your career grown since starting at the company?

My career has grown in so many ways at BombBomb. I started off on a more traditional design path but through goal setting, leadership support, and team growth I was able to pursue a career path in product design. I was recently promoted to Lead Senior Product Designer, which I would not have been able to do without the support of BombBomb.

Lisa

Lead Senior Product Designer

What are BombBomb Perks + Benefits

BombBomb Benefits Overview

BombBomb offers health / dental / vision insurance, flexible PTO and paid holidays, a 401k plan with company match, Short / Long term disability, and company paid life insurance. There are countless perks, including company sponsored lunch on BombBomb Friday, great beers on tap, professional development opportunities, and paid volunteer time.

As we've become more of a 'remote-first' team, we're pleased to announce these additional perks:
- monthly internet stipend for all employees
- one-time home office stipend
- First Fridays of every month off - to focus on our employees mental health

Culture
Volunteer in local community
BombBomb sets aside philanthropic paid time off for every employee to volunteer to support causes they are passionate about.
Partners with nonprofits
BombBomb has established partnerships with Non-profits in our local community, such as Mary's Home and Springs Rescue Mission.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

Fridays are the bomb at BombBomb! We enjoy lunch as a team every Friday and celebrate newcomers and people living out the core values. The winner gets two weeks in the corner (truly) Awesome Office. There is a walking/biking trail just steps away from our office and you can be IN the mountains within 15 minutes. The million dollar views of Pikes Peak keep us inspired and energized. We're always learning and growing so lunch-n-learns are common - we discuss everything from how to be an authentic leader to the magic of a true Customer Success experience and selling like a boss. Also, #HACKWEEK is legit and our developers wow us every time with their innovative creations.

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