Quality Assurance Analyst

| Colorado Springs

Who we are...

BombBomb makes it easy to use simple videos to build relationships through email, text and social media. Our team is scrappy and intelligent. Competitive and collaborative. Fun-loving and tenacious. We're close-knit and love adding new talent to the mix. Rehumanizing the planet can't be done without EXCELLENT people and we want to add you to our already amazing team!

Who we're looking for...

The Quality Assurance Analyst will be responsible for developing and improving the perceived and measurable quality of BombBomb’s software products through manual and automated testing. This role will establish and regularly measure key performance metrics against agreed upon goals. This position requires the ability to work effectively under pressure to identify problems in a timely manner, along with the ability to work within a dynamic team environment.

By using an in-depth knowledge of BombBomb’s products and processes, the Quality Assurance Analyst’s primary focus is to test and verify desired outcomes for all new projects launched. This role will require a strong knowledge of the expected functionality of the project as well as a keen eye for the end user experience. The Quality Analyst will work closely with the Development and Product teams to ensure everything that is built is testable and thoroughly tested before release.

The Quality Assurance Analyst must possess strong analytical skills to develop and create test plans for each product release. Additional role requirements are to perform testing of software iterations and ensure stable results for existing functions of BombBomb in production.

What you will do...

  • Manually test products during the hand-off from Development to Product
  • Keep the customer experience top of mind during the testing process
  • Report found bugs back to Product
  • Partner with Developers to create test plans for all product + releases
  • Assist with coordination of alpha and beta test groups
  • Demo new products to Internal Customer as needed
  • Assist Customer Success and other departments with questions during product launches
  • Manage the Voice of Customer process
  • Incorporate more user stories in testing plans and full customer workflows
  • Play a strong role in the recap meetings for all Product launches. Work with the Product Managers to ensure this meeting is scheduled
  • Thorough documentation of testing processes and findings to ensure all bases are covered
  • Set-up and monitor automated testing when there are no active Product testing needs
  • Within 2 months have established dominance over manually testing process for Product. Goal is to effectively decrease release bugs and issues
  • Within 2 months you will co-own the Bug Database processes and enable better communication for all stakeholders invested in any bug
  • Catch, document and see to resolution an average of 2 bug per card you test
  • Author at least four valuable automated tests per month, while maintaining the growing suite
  • Continuously and effectively advocate for the reduction in active defects

How you'll do it...

Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service

Customer Experience: Be the last line of defense against bad user experience by keeping the customer top-of-mind during all testing phases.

Quality Assurance: As a manual Product Tester, you must have a strong knowledge of our web applications, inbox products, and mobile apps. You need to be aware of any quality assurance issues that arise with any of our products. You will work with customer facing departments, Product, and Development to determine scope, impact, and prioritization of all quality assurance issues.

Collaboration: With your experience in both Customer Care and Quality Assurance, you are the natural bridge between these two disciplines and thus are able to collaborate closely with all customer facing teams, Product, and Development to deliver tested products to our customers.

Attention to Detail: Does not let important details slip through the cracks or derail a project

Our ideal candidate will be or have…

  • 3+ years of software testing experience
  • Experience with Agile and/or Kanban development methodologies.
  • Experience with PHP / React / PHPUnit
  • Experience with Git
  • Experience with iOS and Android app testing
  • Experience in test case and defect creation
  • Knowledge of web service technologies and testing.

BombBomb Benefits Package Includes...

  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
  • 15 days paid time off
  • 9 paid holidays
  • 401k Plan with employer match
  • Weekly company-catered lunch
  • Fun workplace: happy hour every Friday and company game room
  • Annual Education/Development for your career growth
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BombBomb is in the heart of downtown Colorado Springs. We are in walking distance of great food, drinks, and entertainment - with amazing views!

An Insider's view of BombBomb

What’s the vibe like in the office?

The vibe at BombBomb is high energy and fun! Since our company is growing rapidly, employees are highly motivated and driven. One of our core values is fun, and that's just what we do all day long! Whether it's through our work or a game of ping pong, the office is always full of life.

Abby

Senior Sales Development Representative

What projects are you most excited about?

The projects that excite me most are ones that involve creative problem solving and collaboration with other people. I work with a ton of talented people and they are always willing to help me out and answer my questions, if I am improving, the team is improving. I’m constantly learning new skills because of the people around me.

Mattea

Email Designer

How does the company support your career growth?

Growth opportunities within BombBomb are exceptional. For myself, I have felt tremendous support from leadership and my peers as I’ve grown throughout the years. From attentive one-on-ones, to group training sessions, BombBomb provides a great platform to grow. The company can push hard at times, but I’ve never felt alone during times of struggle.

Jeremy

Lead Software Developer

What is your vision for the company?

We’re on a mission to rehumanize how you communicate. Most business communication is done through outdated, plain-text email. BombBomb changes that by making it easy to record, send, and track videos with the tools you use every day. If you want to help us and our customers rehumanize the planet, BombBomb would love to have you.

Rebecca

VP, Partnerships

How would you describe the company’s work-life balance?

Work-life balance is something that is taken very seriously among my team here at BombBomb. I am encouraged often to not burn myself out and to find my own pace. Leadership is aware of how important mental health is and how it drastically improves happiness in the workplace. At BombBomb, your family always comes first.

Conner

Deliverability Anaylst

What are BombBomb Perks + Benefits

BombBomb Benefits Overview

BombBomb offers health / dental / vision insurance, PTO and paid holidays, a 401k plan with company match, Short / Long term disability, and company paid life insurance. There are countless perks, including company sponsored lunch on BombBomb Friday, great beers on tap, professional development opportunities, and paid volunteer time.

Culture
Volunteer in local community
BombBomb sets aside philanthropic paid time off for every employee to volunteer to support causes they are passionate about.
Partners with Nonprofits
BombBomb has established partnerships with Non-profits in our local community, such as Mary's Home and Springs Rescue Mission.
Friends outside of work
Eat lunch together
Intracompany committees
BombBomb has the People Team with 3 pillars - Values in Action, Diversity & Inclusion, and Fun & Events. Participation is on a volunteer basis that rotates. This team fosters and builds the culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Fridays are the bomb at BombBomb! We enjoy lunch as a team every Friday and celebrate newcomers and people living out the core values. The winner gets two weeks in the corner (truly) Awesome Office. There is a walking/biking trail just steps away from our office and you can be IN the mountains within 15 minutes. The million dollar views of Pikes Peak keep us inspired and energized. We're always learning and growing so lunch-n-learns are common - we discuss everything from how to be an authentic leader to the magic of a true Customer Success experience and selling like a boss. Also, #HACKWEEK is legit and our developers wow us every time with their innovative creations.

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