Job Description:
The Business Intelligence Senior Analyst is responsible for guiding the business through the analysis of quantitative & qualitative data. This role requires the creation of customer centric solutions/approaches driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as administration of standardized reports to be utilized across the team.
Responsibilities:
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Support the analytic needs of the business by using data from various sources (e.g. call centers, SAP, & Business Objects). Guide data strategy across multiple touch points (e.g. POS tool, surveys, market research).
Create holistic dashboards from different data sources for presentations to senior management.
Own the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing. Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design.
Provide analysis for sales representative, supervisor, call center, partner, & financial performance.
Present analysis & strategies to senior management in verbal & written forms.
Conduct competitive analysis to inform offers & processes.
Qualifications:
3 years call center experience
5 years with business intelligence tools (e.g. Business Objects, Cognos, Hyperion, etc.)
5 years' experience using Microsoft Office with very strong Excel & PowerPoint experience
3 years' experience in online e-commerce or on-line support environments
5 years' experience in reporting & analyzing performance & online marketing activities
4 years' experience in advanced business analytics, which include testing, competitive analysis, surveys, & market research
High School Diploma/GED
Business, Statistics or similar degree
Minimum Qualifications:
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.
Company Profile:
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
EOE Statement:
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.