Post-Sales Solution Architect at SambaSafety

| Greater Denver Area
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What we do: 
Recognized as one the Top 100 Tech Companies by Builtin.com and over 4.7-star review on Glassdoor, SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!

What we want:

  • Be a trusted subject matter expert in our domain
  • Experience with requirements gathering and solution design, starting with gaining a deep understanding of a customers current process and workflow, then proposing a future estate that leverages SambaSafety’s existing integration interfaces.
  • A combination of technical depth and business acumen to successfully simplify and streamline the integration of SambaSafety solutions in unique customer environments.
  • Think and speak with authority both functionally and technically within our domain
  • Work directly with customers (pre- and post-sale) to design strategies to integrate our driver risk management solutions to their existing business processes and systems. 
  • Design best practice workflows which leverage our products to their fullest potential
  • Work with customer IT teams to instantiate workflows within code that utilizes our API for inter-operability
  • Spend appropriate time speaking with customer IT resources to understand their needs around the our API
  • Interacting with internal stakeholder including product management, technical support, and sales teams to describe customer needs, product performance and enhancement ideas
  • Gather customer requests, partner requests, and general market needs and translate them into product requirements
  • Leverage workarounds artfully when there is not a perfect solution in core product functionality
  • Generate detailed integration specifications and design documents to illustrate product functionality including business rules, flows and use cases
  • Understand and make commitments to customers based on a detailed understanding of the product roadmap.
  • Participate in Strategy Sessions and make yourself available to answer questions, provide feedback, clarification, and guidance

Customer Success:

  • Understand our customers goals, and clearly articulate how our solutions help deliver on them.
  • Conduct and manage customer feedback sessions
  • Communicate with customers on their issues, resolution and feedback.
  • Excellent communicator in person, on the phone, via email, etc. 
  • Ability to document, communicate and execute on complex technical integrations with multiple customers.
  • Detail-oriented, manages time and tools effectively, excellent internal workplace communicator

Collaborate:

  • Strategize with other departments such as product managers, sales, UX and engineering. 
  • Provide supplemental product documentation based on best practices obtained from interacting with multiple customers.
  • Engineering teams consisting of Product Owners/Engineering Team Leads, Full stack and UI engineers and more to effectively communicate the requirements for the major feature areas you will be owning
  • QA to devise test plans and ensure the highest quality delivery of your features.
  • Marketing on the messaging, positioning, value and benefits of the features you are bringing to market.
  • Sales to help market, brand and sell your features and the overall SaaS platform.
  • Leadership and Executive Leadership Teams to align your product vision and strategy to company objectives.

What you’ll need: 

  • Bachelor’s Degree or beyond; MS in Computer Science or MBA a plus
  • 5-10 years of relevant software solution architecture experience in a SaaS-based agile software environment 
  • Software and SaaS consulting experience is desired
  • Must thrive in a fast-paced, time-compressed and dynamic environment
  • Excellent verbal and written communication skills
  • Enthusiastic and active collaborator—much of what you accomplish will be by exercising influence over peers to solve customer problems
  • Knowledge and practical experience with Agile development methodologies
  • Experience with: 
  • REST/SOAP HTTP Protocol
    • Knowledge of each protocol and common format types to transmit requests for each
  • Database Experience
    • Able to navigate backend data sources to help customers validate and debug their integrations
      • Having a Data Mindset
        • Understand and work with JSON XML
        • Learn and explain data relationships
  • API Integration and Testing
    • Familiarity with testing API requests with tools such as Postman or SoapUI 
        • Ability to help customers onboard, triage and complete integrations to our products via API and flat file

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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

Located at the steps of DTC along the I-25 corridor. Our location has a breathtaking view of the Rockies! Steps from bars, breweries, food, and RTD!

An Insider's view of SambaSafety

What's something quirky about your company?

When you’re here you’re family. Olive Garden stole that from Samba Safety. Instead of endless bread sticks there’s endless career development, opportunity & the chance to be part of something much bigger than yourself. To wake up everyday & sell something you believe in is rare. To do it with people you consider friends & mentors is a blessing.

John Russell

Account Executive, Transportation

What does your typical day look like?

There is a great work/life balance at Samba. Our organization makes an impact to businesses and their employees so we’re usually available, however being in the office 24/7 is not what Samba is about. The high level of trust that we’re all here to work hard and be the best trumps clocking in and working typical 9-5 hours.

Abby Abreu

Senior Account Manager

What are some things you learned at the company?

I started a couple months ago, and was extremely impressed, not only with how fast they came up with a new program to onboard people from home but also with the quality of the training and how impactful it was to a new person to the organization. The people and culture are amazing and II am very happy with my decision to come work for this company

Kyle McGaw

Account Executive, Mid-Market

What unique initiatives do you have that encourage innovation?

Samba is full of collaborative, highly engaged, driven people continuously looking to outperform. We harness and direct this energy towards intelligent risk-taking leading to greater innovation. Our program encourages dialogue on the vast amount of ideas surfaced by our teams. Selected ideas are assigned to a team for completion.

Kevin Lawlor

VP of Human Resources

How do you empower your team to be more creative?

The environment we create is one of experimentation, where anyone can bring anything to the table as a solution to accomplish a task to enhance and grow our product. No idea is too mundane or question too simple to be discussed and used to grow our people as well as our product offering.

Tommy Cordova

Software Architect

What are SambaSafety Perks + Benefits

SambaSafety Benefits Overview

SambaSafety offers an amazing culture with a strong career path, an ability to have a deep impact on our success, a competitive salary, and benefits include excellent healthcare options, a health savings account with company contribution, flex spending accounts, 401 (k) with employer match and unlimited paid time off, paid holiday and volunteer days, tuition reimbursement, and products that help keep communities safer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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