Customer Onboarding Specialist

| Greater Denver Area
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At ZOLL Data, we believe that medics, firefighters, dispatchers and the patients they serve should have better experiences during some of the most stressful times of their lives. We build software and services to help them achieve that.

Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work.  Additionally we have stocked kitchens, daily organic fruit, on-site fitness center, on-site cafe, dry cleaning service and much more!  Our benefits package includes 401(k), medical, dental, vision, life , HSA/FSA, PTO and tuition assistance.

We are seeking an Implementation Specialist/ Onboarding Specialist for our Customer Onboarding Team. This position will be the front line that works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan.  The Onboarding Specialist will evaluate the client environment, provide comprehensive training on ZOLL products and work collaboratively with our clients to ensure they have a positive onboarding experience.  Product training is completed both onsite at the client location (travel required) and remotely via web based tools. The goal of this training/onboarding is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities to meet their business goals and objectives.  This position will work closely with other members of the ZOLL team on project planning, process improvement, training consistency and the development of training related material and documentation. 

Responsibilities:

  • Effectively train clients on the use of ZOLL software based on best practices, and work collaboratively with them on their system configuration, business processes and resolving issues effectively.
  • Assist in the development and ongoing maintenance of training and process material essential to the success of the Onboarding process.
  • Act as a training and product resource for other members of the ZOLL team.
  • Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and Onboarding experience.
  • Work toward client success as an effective team member.
  • Ability to travel 75%.

Skills, Abilities, Knowledge:

  • Experience in teaching, training or supporting others.
  • Knowledge and experience with EMS billing.
  • Understanding of adult learning challenges and how to overcome them.
  • Very strong customer oriented focus and the ability to professionally handle difficult situations.
  • Excellent communication, documentation, grammar and interpersonal skills to include integrity, honesty and the ability to take direction.
  • Good technical aptitude for working with software and Microsoft Windows.
  • A high level of professionalism and the ability to think analytically.
  • Knowledge and experience in EMS a plus.
  • Demonstrated leadership skills.

Additional Desired Skills:

  • Experience with ZOLL’s SaaS applications.
  • Experience working with Microsoft SQL.
  • Experience as an administrator or end user of the ZOLL RescueNet application.

Education

  • Associates or higher education or relative experience.

 

ZOLL values diversity.  We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

 

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Location

11802 Ridge Parkway, Suite 400, Broomfield, CO 80021

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