Operations Engineer at TrackVia

| Greater Denver Area
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About Us:

TrackVia offers the most-trusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia’s bullet-proof cloud-based technology — and they love getting the industry’s best customer experience every step of the way.

TrackVia is seeking an Operations Engineer responsible for maintaining the integrity of site databases, computer workstations, and associated desktop/server software within the organization. This individual will operate as the main point of contact for employee desktop support in addition to providing tier 2 database support. You will be working with a team of strong DevOps engineers and the most modern technologies.  This position will provide the opportunity to learn and grow into a senior administration and DevOps role.  

The ideal individual has 2+ years of experience in Desktop administration and an understanding of relational database administration. The candidate will demonstrate  strong analytical and technical skills, as well as the ability to interact with leadership and thrive in a fast-paced startup. You will be a valued member of  the team, responsible for operations of our office and cloud infrastructure.

Job Responsibilities:
  • Build laptops and load software for new machines
  • Maintain an inventory of all IT company hardware
  • Maintain mobile device test equipment
  • Troubleshoot desktop connectivity issues
  • Investigate customer support requests and provide solutions
  • Generate reports for business analysis 
  • Monitor employee machines for intrusion and malware detection
  • Proactively monitor system health and performance (Datadog, Sumo Logic)
  • Assist with database management and software deployments
  • Assist DevOps Engineers in maintaining corporate network (LAN, firewall, VPN)
  • Create and maintain related documentation
  • Assists in the Operations  on-call rotation
Requirements:
  • 2+ years experience in a desktop support environment
  • MacOS and Windows administration
  • Operational experience with Relational Databases ( MySQL preferred ) 
  • Instructional knowledge of scripting tools
  • Comfortable in a Linux environment 
  • Networking skills
  • Experience working with and developers and customer support teams
  • Strong analytical and problem solving skills
  • Excellent verbal communications: articulateness, patience, listening skills
  • Professionalism: promptness, attention to detail, organization
Preferred Skills:
  • Bachelor’s degree preferred
  • Windows, MacOS, Android and iOS administration a plus
  • Experience with management systems like Jamf and JumpCloud
  • Experience with 2 factor authentication tools
  • Experience with Amazon Aurora MYSQL database environment
  • Experience with BASH or python scripting
Salary & Benefits:
  • The salary range for this position is $85,000 - $110,000 depending upon experience
  • We cover 100% medical, dental, and vision benefits
  • We understand you have a life outside of work and have an unlimited, flexible time-off policy
  • We provide competitive paid parental leave for all new parents after 6 months
  • We made Built in Colorado’s 2020 Best Small Companies to Work For list and received an Honorable Mention for Outside Magazine’s 2020 Best Places to Work
  • You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
  • Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SeleniumFrameworks
    • ProtractorFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • ConfluenceManagement
    • SalesforceCRM
    • OutreachLead Gen

Location

We are located in the heart of downtown just steps from the 16th Street Mall and a quick walk to public transportation.

What are TrackVia Perks + Benefits

TrackVia Benefits Overview

* We cover 100% medical, dental, and vision benefits
* We provide competitive paid parental leave for all new parents
* We made Built in Colorado’s 2020 Best Small Companies to Work For list
* We understand you have a life outside of work and have an unlimited, flexible time-off policy
* You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
* Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Up to 100% Health, Dental & Vision premiums for employee only plans. Up to 80% for dependents.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
& Box Wine in the fridge!
Casual Dress
Commuter Benefits
TrackVia offers all employees the RTD EcoPass
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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