Master Agent Sales Engineer

Solutions Engineer – Zoom Video Communications

Who we are:

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. Zoom are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!

Roles & Responsibilities

The Solution Engineer role at Zoom is an exciting and rewarding position. Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our partners & customers.

This individual serves as the lead advocate for partners; enabling partners & leading technical conversation where required together with the partner. They will be responsible for translating technical needs into product development recommendations, testing of customer environments and driving both partner & customer demand/features internally within Zoom. They must be able to understand and articulate Zoom's architectural advantages to our customers and support the partners when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application-based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As a Solution Engineer you will be: 

  • Acting as the engineering advocate on behalf of the partner community

  • Provide technical enablement training to the partner community.

  • Designing next generation communication solutions for Zoom customers

  • Conducting demo and proof of concepts for prospective Zoom customers

  • Solution and architectural design and selling

  • Building/maintaining relationship with Resellers & Distributors

  • RFQ/RFP response/preparation

  • Building competitive intelligence

  • Working across multiple boundaries

  • Driving the Zoom Vision

Zoom promotes the use of our amazing toolset to maximize all resources within. However there will also be travel required in some instances.


Requirements:

  • BS/BA (EE/CS) or equivalent.

  • 10+ years of technical experience in Collaboration technologies

  • 5+ years in a customer facing technical role required

  • Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.

  • Zoom Communication platform and end-to-end positioning required

  • Strong business acumen and executive presence

  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS

  • Minimum 5 year’s experience in the telephony and software applications industry

  • In-depth knowledge of "traditional" voice communications systems and applications

  • Excellent communication skills

  • Create, present and document technical solutions

  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

  • Intermediate level solution sales ability

Desired Skills:

  • End-to-end IT systems knowledge 

  • Ability to apply IT Systems knowledge to customer solution designs

  • Formulate and communicate a technical solution/vision

  • Understand Zoom partner and ecosystem partners, products and applications

  • Mentor developing team members

  • Act as a leader when the situation warrants

  • Be flexible and able to function in a high growth environment

    Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

    We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Explore Zoom:

    • Hear from our leadership team

    • Browse Awards and Employee Reviews on Comparably

    • Visit our Blog

    • Zoom with us!

    • Find us on social at the links below and on Instagram

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    Technology we use

    • Engineering
    • Sales & Marketing
      • .NETLanguages
      • C#Languages
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PerlLanguages
      • PythonLanguages
      • RubyLanguages
      • ScalaLanguages
      • SqlLanguages
      • Shell/BashLanguages
      • jQueryLibraries
      • ReactLibraries
      • ReduxLibraries
      • AngularJSFrameworks
      • DjangoFrameworks
      • HadoopFrameworks
      • Node.jsFrameworks
      • SpringFrameworks
      • CassandraDatabases
      • HiveDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • OracleDatabases
      • PostgreSQLDatabases
      • AWSDatabases
      • SalesforceCRM
      • ClariCRM
      • OutreachEmail
      • KnowledgeTreeEmail

    Location

    We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

    What are Zoom Video Communications Perks + Benefits

    Zoom Video Communications Benefits Overview

    Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

    To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
    Open door policy
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Employee Resource Groups include Veterans and [email protected] with more on the way!
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Employee Stock Purchase Plan
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Adoption Assistance
    Company sponsored family events
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    Game Room
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Recreational Clubs
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Promote from within
    Mentorship program

    Additional Perks + Benefits

    Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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