Manager, Waves Optimization at Zayo
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Manager, Waves Optimization position is responsible for the production of a team of Optical Network Engineers supporting service migration and network optimization across Zayo’s Global DWDM network. These efforts result in reduced costs, implementation of optimal design, and improved network stability. Planning and work activities may encompass greenfield builds, capacity augments, grooms, or decommission of wave circuits/systems. Budget management and engineering skills will be used to support various stakeholders (i.e. NetOps/NetEx Optimization, Business Units, Engineering, Operations, Tier III, Field Services, and Architecture) in the optimization endeavors. A successful candidate must possess a strong project management background, an expert knowledge of optical transport technologies, excellent communication skills, excellent team management against productivity SLA’s, and thrive in a fast-paced, cross-functional organization. Having an aptitude to prioritize tasks and timelines, build strong relationships, develop team members, and create a winning culture are attributes we seek in qualified applicants.
Manage a team of engineers to finish projects on or before deadlines that are driving the optimization projects.
Track all-in progress migration and work activities with a readout on their specific timelines.
Organize team to strong production levels using and reporting on metrics and SLAs.
Develop strong and supportive relationships with internal partners to drive delivery of projects on time.
Coach team on project management and ownership of projects.
Hold weekly/daily calls to readout to internal partners on progress of in-flight orders.
Develop efficiencies in process with internal and external partners to improve SLAs and reduce impact to customer services.
Design, engineer, and recommend hardware solutions to support network projects in progress as needed.
Serve as network project technical point-of-contact and escalation.
Interface between equipment vendor(s) and Zayo stakeholders as needed to validate technical specifications, hardware and software interoperability, and hardware delivery timelines.
Key interface between equipment vendor(s) and Zayo stakeholders for escalation on new capacity or augment turn ups.
Facilitate cross-functional communications amongst team members to foster timely resolution of project obstacles.
Provide training and develop engineering and design team members on industry best practices and technical skillset.
Bachelors’ degree in Telecommunications, Electrical Engineering, Computer Science, or 5+ years’ of relevant telecommunications engineering experience.
Minimum 2 years of experience managing technical personnel.
Advanced knowledge of optical fiber technical specifications, testing, and link engineering fundamentals.
Advanced knowledge of DWDM network architectures (i.e. FOADM/ROADM/PON/fixed and flex grid) and signal flow.
Advanced familiarity with telecommunications service protocol structure and testing (i.e. Ethernet/OTN/SONET/SDH/SAN).
Familiarity/experience with the following optical transport platforms
Familiarity with Metasolv/M6 database.
Understanding of telemetry (DCN) network design, IP subnetting, and routing protocols (i.e. OSPF).
Experience with data center and carrier hotel connectivity and telecommunications facility environments.
Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required or similar Google G Suite tools. Knowledge of Salesforce.com platform is a plus.
Excellent written and verbal communication/negotiating skills required toward technical/non-technical audiences.
Ability to work with minimal supervision while being a constructive contributor to a team.
Exceptional project management ability.
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave