Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You Will Solve

As our Manager, Systems Engineering you will be responsible for managing efforts related to designing, building, and maintaining the core technical systems that enable Red Canary employees to make their greatest impact. With your solid understanding of project management, technical enablement, patience, consensus building and resourcefulness, you will build elegant, intuitive solutions that allow Red Canary to continue to grow, move fast and be a strong security ally to our customers.

What You'll Do

• Lead a high-performing team to manage support, performance and improvement of critical IT systems including: Identity as a Service (IDaaS), AWS Infrastructure, Azure Infrastructure, Linux servers, Infrastructure as Code (IaC), MacOS device management and automation tools
• Provide technical expertise and leadership on the technologies listed above
• Provide leadership and guidance on technical project planning, execution and performance monitoring
• Ensure IT systems are adhering to security policies and guardrails, minimizing operational incidents
• Drive a fantastic internal customer experience for Level III support and technical solution building
• Understand and help refine Service Level Objectives and Service Level Indicators associated with IT Engineering team services
• Design and implement solutions to enable Red Canary technologists to reach maximum productivity
• Respond to and resolve issues reported by employees by debugging, performing root cause analysis, and working closely with internal and external support teams

What You'll Bring

• 4+ years of experience leading IT Engineering teams 
• Demonstrated success managing cloud-only infrastructure with Linux environments, infrastructure as code
• Demonstrated success managing MacOS environments using device management and automation
• Demonstrated success managing a large number of disparate SaaS systems, complex integrations and automations
• Demonstrated success building a high-performing Level III support team 
• An in-depth knowledge of MacOS and MacOS management technologies (JAMF, Automator)
• An in-depth knowledge infrastructure as code technologies (Terraform, Ansible, Saltstack, Chef, Puppet) and their application in cloud environments (kubernetes, AWS, Azure) and user endpoints to understand the benefits of leveraging infrastructure automation using Puppet, SaltStack, and Terraform
• Hands-on engineering experience and knowledge, specifically within AWS/Azure and MacOS-heavy environments
• A demonstrated ability to use continuous improvement methods with SaaS systems and key processes
• A strong urge to collaborate across internal teams and with our customers and partners
• A high degree of empathy for the Customer, and feel the only measure of success is how well our products fulfill customer needs
• A positive attitude and default to action. If you see something that may negatively impact the customer experience, you dive right in, isolate the issue, and ensure we do whatever it takes to eliminate it
• Excellent communication skills, able to describe complex technical issues in a concise and user-friendly manner

Targeted base salary range: $135,000 - $165,000 + bonus eligibility and equity depending on experience.

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.