Manager, Systems Engineering at Red Canary

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Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
As our Manager, Systems Engineering you will be responsible for managing efforts related to designing, building, and maintaining the core technical systems that enable Red Canary employees to make their greatest impact. With your solid understanding of project management, technical enablement, patience, consensus building and resourcefulness, you will build elegant, intuitive solutions that allow Red Canary to continue to grow, move fast and be a strong security ally to our customers.

What You'll Do

  • Lead a high-performing team to manage support, performance and improvement of critical IT systems including: Identity as a Service (IDaaS), AWS Infrastructure, Azure Infrastructure, Linux servers, Infrastructure as Code (IaC), MacOS device management and automation tools
  • Provide technical expertise and leadership on the technologies listed above
  • Provide leadership and guidance on technical project planning, execution and performance monitoring
  • Ensure IT systems are adhering to security policies and guardrails, minimizing operational incidents
  • Drive a fantastic internal customer experience for Level III support and technical solution building
  • Understand and help refine Service Level Objectives and Service Level Indicators associated with IT Engineering team services
  • Design and implement solutions to enable Red Canary technologists to reach maximum productivity
  • Respond to and resolve issues reported by employees by debugging, performing root cause analysis, and working closely with internal and external support teams

What You'll Bring

  • 4+ years of experience leading IT Engineering teams 
  • Demonstrated success managing cloud-only infrastructure with Linux environments, infrastructure as code
  • Demonstrated success managing MacOS environments using device management and automation
  • Demonstrated success managing a large number of disparate SaaS systems, complex integrations and automations
  • Demonstrated success building a high-performing Level III support team 
  • An in-depth knowledge of MacOS and MacOS management technologies (JAMF, Automator)
  • An in-depth knowledge infrastructure as code technologies (Terraform, Ansible, Saltstack, Chef, Puppet) and their application in cloud environments (kubernetes, AWS, Azure) and user endpoints to understand the benefits of leveraging infrastructure automation using Puppet, SaltStack, and Terraform
  • Hands-on engineering experience and knowledge, specifically within AWS/Azure and MacOS-heavy environments
  • A demonstrated ability to use continuous improvement methods with SaaS systems and key processes
  • A strong urge to collaborate across internal teams and with our customers and partners
  • A high degree of empathy for the Customer, and feel the only measure of success is how well our products fulfill customer needs
  • A positive attitude and default to action. If you see something that may negatively impact the customer experience, you dive right in, isolate the issue, and ensure we do whatever it takes to eliminate it
  • Excellent communication skills, able to describe complex technical issues in a concise and user-friendly manner

Targeted base salary range: $135,000 - $165,000 + bonus eligibility and equity depending on experience.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Our state-of-the-art HQ is located in the brand new McGregor Square centered in Denver's historic LoDo. From inception we have been hybrid workforce.

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

How does the company support your career growth?

Having an employer that allows me to further my education and expertise in cyber security is invaluable to my long-term goals. Red Canary offers me opportunities to earn new certificates and promotes open communication throughout the company’s extraordinary talent.

Jazmine

Customer Success Manager

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What does career growth look like on your team?

Customer Solutions Engineers possess a blended skillset that intersects business, security and technical. Team members can grow within their role or continue to develop their talents into positions such as technical account manager, security architect, and evangelist.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend

Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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